Homebox StoresReviews of homeboxstores.com

After sales service is very very bad.

Even 1 star they didn't deserve due to poor professionalism and bad customer service And bad quality furniture . I suffer a lot with this unprofessional company

Hey HOME BOX, It’s been two weeks I keep calling and you keep promising that you’ll fix my bed or replace but still no actions. You bring a guy to my house for an inspection and I thought problems of my bed it will be finish after 2 days cos that what guy told me when he comes in my house for an inspection, BUT UNTIL NOW ITS ALMOST 2 weeks nothing RESPONDS AND ACTIONS from you . So disappointed

سئ جدا خدمة سيئة الطلبات لا يتم توصيلها ولا يوجد تعاون من قبل ممثلي الخدمة هذا ثاني أسبوع والطلب لم يصلني لا أنصح به

Homebox, My experience with you has been nothing less than a nightmare and it seems many others share this frustration. Your bad reviews are all over the place. You’ve turned what should have been a stress-free purchase into a disaster. I ordered a bed and wardrobe well in advance for my family’s visit, yet your logistics team failed to deliver on time, despite my repeated requests and pleads .Their lies, unprofessionalism, and complete disregard for customer needs are unacceptable. Your bad reputation superceeds everything right now and no amount of training will help you. THAT BAD! CONTINUE SHOWING YOUR UNPROFESSIONALISM AND KEEP LOOSING YOUR CLIENT BASE - don't think there's any left though!

Worst and unprofessional customer service i ve ever seen in my life we ordered an item which was damaged during installation, the complaint was raised ref no #7206760. The replacement was approved,however even after follow up there was no timeline when i will be done.Yesterday (Friday) suddenly on working day we received call from homebox delivery team that they are gonna deliver it in half an hour when we were in office, We requested to get it delivered next day in the morning 10-12. On Friday at 1 noon we received the call from the customer service asking if we have rescheduled the delivery and we informed her the same thing that there was no prior notification she confirm that it will be delivered as per the rescheduled time tomorrow. Now in the morning when we called the customer service (Ms.Ruqaya) they were clueless abt the delivery,they said they will check and call back guess what no call back . We again called CS and this time (Ms. Thouraya) attended the call and we requested for the manager to talk to us, we wated 20 mins asking for the same they said that there is no manager available as of now. The moment we insisted that till the time the call is not transferred we won't hang up the call they transferred it to manager(Mr. Fadi). While we were explaining him the whole situation for the 3rd time, he was not even acknowledging what were saying and didn't get any solution and just siad that the will deliver it asap without even asking our availability and there is no specific time or date of delivery. Finally we were frustrated and hang up the call and they didn't even call back to resolve the issue as if they were waiting for us to hang up and hence we decided to raise this issue on social media, so that other customers are aware of the level of service standards the home box provides. This is the first and the last purchase from home box for us

I’m very disappointed with the delivery service. The package was two days late and, to make matters worse, it arrived damaged. This is unacceptable for something I was relying on to arrive in good condition and on time. To add to the frustration, the next day, the delivery team insisted on delivering a replacement at a time when I clearly informed them we would not be available. It feels like there’s a lack of coordination and understanding of customers' schedules. I expected better service, both in terms of timeliness and communication. Please work on improving your delivery processes to avoid such issues in the future.

We had a terrible experience with the store. We ordered a cupboard online, and when they came to install it, the assembly person claimed he couldn't complete the setup because there wasn't "enough space" in the room. Instead of attempting to find a solution, he simply left it unfinished. To make matters worse, a customer service representative called us - was rude and unhelpful, kept repeating "this is our policy" without offering any real assistance or consideration for the situation. It is unprofessional to expect that a room has to be completely empty just to assemble a cupboard. I am highly disappointed and would not recommend this shop to anyone.