Homebox StoresReviews of homeboxstores.com

I had a shoe cabinet and one of the handles became broken. I was able to contact Homebox (UAE) and they had someone out to check it and then mend it within two weeks. They did not charge me at all and the people who came to fix it were very professional. No fuss no muss - just really good service and kept up to date through WhatsApp.

Do not buy from Homebox. I’ve bought a bedroom set which has scratches and damages. It’s been more than 2 weeks without any solution. The customer service just giving promises without actions. من اسوأ التجارب عند سرائي لغرفة نوم من هوم بوكس و بعد التركيب لاحظت وجود بعض الملاحظات مثل الخدوش و العيوب المصنعية و عند التواصل مع الشركة في نفس اليوم يتم التأجيل في كل مرة و لا زلت انتظر منذ اكثر من اسبوعين لحل المشكلة و للاسف لا يوجد اي يود سوى الوعود الكاذبة بالحل في القريب العاجل

one of the worst experience ever, ordered bed, side table and mattress in the store, after 5 days things got delivered but the parts of bed have been missing. they went as it is promising to come back next day to assemble and since then my nightmare has started, now i have paid full amount and have a non assembled bed in my bedroom which is unusable and occupying space and i cannot even go ahead and buy a new one till refund is confirmed....most horrible company, will suggest everyone to stay away from homebox !!!!!

Horrible experience! Just received delivery of the sofabed finally at 10 pm when the delivery was supposed to happen between 4 to 8 pm. The sofabed was missing the legs and one cushion! So it's just lying in the living room unassembled.

Well trained staff and good products at affordable price. Always dale or promotion. Bought mattress coffee table, dining set and dresser. Good items for the price. Friendly staff and fast delivery. Value for the money. And delivered what they promised.

Horrible Experience – Absolutely Disappointed I’ve had one of the worst customer service experiences with Homebox. I ordered furniture and was given a delivery schedule for Friday between 10 AM to 8 PM. I called their hotline days before to inform them that deliveries in my building are only allowed until 7 PM, and I even had to get a permit from the community center to ensure security would allow it. I followed up not once, but twice before the delivery to remind them clearly that the items must arrive before 7 PM. Despite all that, 6 PM came on delivery day and still no sign of the items. I called the hotline again and instead of offering help or escalating the issue, they told me to call the driver myself. When I spoke to the driver, he casually said he’d arrive at 7:30 PM — completely disregarding everything I had communicated. I was furious. No one at Homebox respected the time, effort, or planning I had put in to make this delivery smooth. Even after several more calls, no one from their team was willing to help. They just shrugged it off like it wasn’t their problem. It was honestly a nightmare. Unprofessional, inconsiderate, and utterly frustrating. I’ve never dealt with such poor customer service. I will never recommend Homebox to anyone.

I bought a white rug with black streaks, but what arrived was half-brown, covered in dust and stains—clearly repackaged. And that’s not even the worst part. It’s been over a week, and they still haven’t picked it up despite daily promises. Every day, I’m told someone is coming, and every day—no one shows up. Their courier seem dishonest as they were repeatedly claiming they attempted pickup, but I know for a fact they haven’t—I’ve been forced to work from home waiting for them. They cancel my return requests whenever they feel like it, and I’ve called over 18 times, yet nothing gets done. I’m now forced to leave the rug outside my door because I’m traveling, and I can only pray they actually pick it up. To make matters worse, customer service blatantly told mistruths yesterday—I called at 8 PM, and they assured me someone was on the way. I stayed awake until midnight. No one came. Please It’s not worth the frustration. If you must buy something here, buy in store and only take what you can physically carry out yourself.

the worst delivery service you can meet in this country. complaint no.7481478