A customer centered shopping experience is our only goal, and we pride ourselves in our comprehensive policies that have put us in a realm above and beyond our competitors. We are an international store for contemporary, modern and boho decor, furniture, bedding, dining and faucets that help people Welcome Life In.
Home And Tower (homeandtower.com) has 21 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
homeandtower.com
Website
homeandtower.com
Category
Decoration & Interior
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 43% of reviews.
Latest
Most recent review: August 2024.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
My microwave safe dinner-set broke in microwave on day one. I lodged a complaint and was told someone would be in contact and over a year later still nothing. I would not recommend this
LC
Louise C.
Low quality, not as in images
Bought the Jessica 11-piece nautical set and am very unhappy with the quality. It looks like a cheap version of the images they show on their web site. The square pillow has no blue piping around it and the colours look wrong. After initial delivery problems I contacted the company and they were quick to respond and rectify, however, after I received the items and sent in my feedback, I have not heard from them at all. Overall the embroidery is of very low quality with threads showing on the good side going from section to section and some sections missing the embroidery completely. There are no labels on any of the items to tell you how to wash it or what the material is made of (100% cotton???) - yes it is soft and slinky but it doesn't feel like cotton to me. I received a towel I did not order and if this review site would allow me to upload images, I would. It was shipped from Shanghai and it feels like a cheap Chinese rip-off to me. Paid top dollar for this but would not recommend. It definitely does not look like the quality in the images.
Response from Home And TowerAug 15, 2023
Dear Louise,
Thank you for your detailed feedback. We take every review seriously, and our primary concern is your satisfaction as our valued customer.
We acknowledge and apologize for the discrepancies you've identified with the Jessica 11-piece nautical set. Our intention is always to provide accurate and quality representations of our products, and it is regrettable that we fell short in this instance.
Regarding the shipping location, please understand that we always aim to dispatch our products from the nearest available warehouse to expedite the delivery. For your order, our closest distribution center to Australia was in Shanghai.
Shipping from Brooklyn NY or Doral FL to Australia, increases the value of the item to the point that would make impossible to sell it.
We'd like to emphasize that our shipping logistics does not compromise the intended quality of our products.
In recognition of the inconvenience and your feedback, we have processed a partial refund of 47% above the applied discounted codes, keeping in mind that the return shipping was not a preferred option for you. We hope this step shows our commitment to ensuring our customers feel valued and heard.
Reviews, for us, serve as a gauge of customer satisfaction rather than just product critique. Your feedback helps us recognize areas of improvement in our service and product offering. We genuinely appreciate your insights and will be making necessary amendments to better our service.
Please let us know if there's any other way we can assist or make this right for you. Your satisfaction remains our top priority.
Best Regards,
Juan Torrealba
Home And Tower Life LLC.
WB
William B.
BETTER READ RETURN POLICY before you order
If I could give Home and Tower less than one star I would. I ordered a bedspread for $ 297. I travel for my job and was out of town when the package arrived. When I actually picked up the package from my apartment mail room I didn’t like the way it looked( it looked better in the picture). When I went to return it I was told that their return policy is No returns allowed 5 days after the product is delivered, BUT I could return it for a 20 percent re-stocking fee. There was NOTHING posted online during the order process about a 5 day return policy?? It eventually cost me $74 which is more than the stated 20
Percent restocking fee. I would Never buy anything from Home and Tower again. An honest company would inform its customers in bold letters during the buying process that you have 5 days to return if you don’t like it.
Response from Home And TowerAug 30, 2022
Hi William.
How are you today? I hope you are very well.
William, the policies on our shop are very clear and we encourage all our customers to read them on each product page since there is a link directly to our Return and Refund Policy. Everything is explicitly shown and posted on that page. Visit: https://homeandtower.com/pages/refunds-return-policy
However, there is something we would like to point out because any review left on any platform can be really harmful for our business; and is that we provide the highest quality of any material and if you don't have any knowledge of what a Duvet Cover Set vs a Bedspread is then that is not a matter that belongs to us as company. But what is relevant and a matter of us is to give you the service that you deserve as customer.
The fees associated to your return where the re-stocking fee for returning the item out of the return window policy and for the shipping costs.
You contacted us in order to get a refund from your order. We refunded your money and applied the shipping costs that were associated to your return and the Re-Stocking Fee that is associate and explained in our policies for order that have passed the indicated return window and the shipping costs associated with it. Once the item was received, the refund was processed and as much we would like to have a better refund and return policy we are not able to offer you FREE ITEMS.
At this moment we are not of the size of an E-Commerce such as Amazon or Target that may offer you free returns and offer you to keep the item.
If you want FREE ITEMS then this may not be the right place for you since we have clear policies which you accepted once you made the purchase.
We hope that anyone can come here and read not only this Awful and disturbing review but the rest of them which are really and unique reviews from People that really know what they are buying.
Unfortunately this is what happens when you are not able to read or probably understand the description of an item or read the policies of each company.
Have a wonderful week.
Best regards,
Vicente Rodriguez
Owner & CEO
Home And Tower
CL
Carmella L.
I inquired about product prior to…
I inquired about product prior to purchasing and feel like what I was advised is not what I received. Then losing over hundred dollars for restocking fee is ridiculous. The item I purchased was way over priced and the product was cheaply made.
I will not recommend or be re-purchasing from you. Thanks!
Response from Home And TowerAug 13, 2022
Hi Carmella.
How are you today? I hope you are very well.
Carmella all your questions were prior reviewed and answered. We always encourage our customers to read our refunds and returns policies.
However, there is something we would like to point out because any review left on any platform can be really harmful for our business; and is that we provide the highest quality of any material and if you don't have any knowledge of what a Duvet Cover Set is then that is not a matter that belongs to us as company. But what is relevant and a matter of us is to give you the service that you deserve as customer.
You contacted us in order to get a refund from your order. We refunded your money and applied the shipping costs that were associated to your return and the Re-Stocking Fee that is associate and explained in our policies. Once the item was received, the refund was processed and as much we would like to have a better refund and return policy we are not able to offer you FREE ITEMS.
At this moment we are not of the size of an E-Commerce such as Amazon or Target that may offer you free returns and offer you to keep the item.
If you want free items then this may not be the right place for you since we have clear policies which you accepted once you made the purchase.
We hope that anyone can come here and read not only this Awful and disturbing review but the rest of them which are really and unique reviews from People that really know what they are buying.
Unfortunately this is what happens when you are not able to read or probably understand the description of an item or read the policies of each company.
Have a wonderful weekend.
Best regards,
Vicente Rodriguez
Owner & CEO
Home And Tower
