Raymond M.
99 a month for future discounts?
When I called Home Alliance, I was sold a 99 dollar plan that entitled me to a 10% discount and free estimate fo appliance repairs . I said sure, why not There was no mention that I would be billed once a month and did not realize it until I was billed the next month Come on, who is going to pay 99 bucks a month so that they could get a discount on future appliance repairs? I called to cancel which they said they will but the experience left me feeling like I had been scammed . On the plus side the fridge repair was done properly and it is still working the price, however, was off the charts It took one hour to perform the work and they charged 900.00 when I complained they said they don't charge by time, but by the specific job they did . Why is it so hard to find a trustworthy appliance repair company?
Response from Home AllianceOct 24, 2024
Thank you for sharing your experience, and we’re sorry to hear that the membership details weren’t communicated clearly. Our $99 monthly membership is designed to offer ongoing benefits like discounts on repairs, priority scheduling, and free estimates to help our customers save in the long run, especially for homes with multiple appliances that may need servicing. We understand that this plan may not be for everyone, and we apologize for any confusion caused. We're glad to hear the fridge repair was done properly, and we appreciate your feedback on pricing. Our rates are based on industry standards for the specific job, rather than time spent, to ensure a high-quality, thorough repair. We value your trust and hope we can provide a more positive experience in the future.