RepairpartsReviews of home.repairparts.co

There is absolutely no phone number to call to put in a complaint Sara is condescending and rude in the emails she has sent to me regarding a situation I had. I have emails from the company where Sara called me "a Liar" , " a Karen", said my situation was " absurd" , her reply was also I didn't need to " write a book" in response to one of the emails where I explained what had transpired during my situation .. This company's customer service is the absolute worst

This is a great online hardware store with a ton of parts that you can't find anywhere else. I've purchased from them many times and always had a great experience. It looks like there is a common theme with the people that complain...they either didn't follow instructions or didn't read the terms. It's sad what big box retail has done to small businesses, but nothing is worse than creating entitled customers.

Placed order for items advertised on their website. Received invoice. They did not have the product they advertised. Very shortly thereafter on the same day they cancelled the order and a partial refund was sent back. They claim some of the money paid is not refundable. The handling fee on the order was not refunded. Now they are claiming it's a service for just for placing the order on their website. They refuse to refund the full amount. Levi, the rep I'm dealing with is now claiming to sue us for $1000.00 for breach of contract. That's not going to happen of course. Just fear and intimidation tactics to try to scare you away. They are a scam company. Don't order from them.

I ordered an item online that costs $34.24 total including shipping. 2 days later after I ordered it, I receiived a notice that there was an increase in price by $22.00. So, I paid another $22.00. 3 weeks later I recieved the product and it was damaged. 7 days after I received the product, they sent me a notice that it was shipped. (Please re-read this.....I got the product and 7 days later the company sent me a tracking number) Never again buy from home repairs!

I ordered a part for a kitchen sink on 8/16/23. By 8/22/23, I had still not received any kind of tracking number or order confirmation from the website. I tried to contact them, and they have no phone number available on their website, only email inquiries. When I tried to find my account on their website to find an order status, the link emailed to me showed up in my gmail as a suspicious link that may be a phishing scam. At this point I became concerned and looked up reviews for the website, which were nearly all negative. I called my credit card company and had them hold the payment, as at this point I had no package or evidence of one being sent. A few days later, I received an email from the company threatening to add on a fee of $1000 for doing a credit chargeback. When I tried to email them back that I had no information on the order and their email links show up as a phishing scam, they were unapologetic and doubled down with additional threats of sending my account to collections and filing a police report, and were extremely rude and condescending in tone the entire time (over a $28 order). Eventually I did receive a package and at that time took the hold off my credit card. However between my experience with their “customer service” and other negative reviews, I would never order from them again and wish I had seen reviews before I did the first time.

The retailer did not deliver the item in the promised timeframe. I attempted multiple times to contact the company to cancel. They have no phone number just a website. They never responded. I never received the item and disputed the charge which led to the company rep sending threatening emails. I have never been treated this way be a vendor before. Buyers beware!

Don't ordery ANYTHING from this unprofessional outfit that, in my opinion, falsely advertises and dismisses any ownership in their conduct. Images below show what was ordered originally. It was an air grille, and you can see in the image that it should have four columns of vents laid out in a landscape configuration. What they actually sent was a two column, vertical configuration. I wrote to kindly ask for what I had ordered, and Sara replied that the image used is "generic" as stated in the "Terms of Use," which I agreed to upon sale. And insult to injury, "the item you received is the correct dimension and layout." I wish I could attach an image here, becaue if I could you would see images of my original order (with the image they advertised), an image of what they shipped (you will note the different grille) and a copy of Sara's unprofessional, defensive reply. Do business ANYWHERE ELSE but this place.

I wish I had seen these reviews AND more carefully reviewed the company website before placing an order. As other reviewers mentioned, the company delayed shipping for almost three weeks after I placed my order for an “in stock” item, while charging my PayPal account immediately. When I had difficulty finding the proper towel bars for the bracketsI had ordered, I realized they do not provide telephone customer service. Sara did respond to my email advising which part might work, but by then I realized what poor customer service they provide and was concerned that I would have another long wait for an over-priced and possibly wrong-sized item. I decided to cut my losses and requested to return the unusable item I ordered. My return request was denied. I hope this review helps others avoid financial loss.