James T.
Excellent Customer Service
I had two claims get denied recently, and when I called in I was very impressed by how professional and knowledgeable both staff members were that I spoke with. One of them was named JB or JP, and he was very solutions oriented. He started the call saying “I’m going to walk you through why this happened and how we are going to fix it.” I have a lot of trust that they want the people they insure to be treated fairly and with respect. Very impressive interactions (and how often does anyone get to say that when it comes to insurance?)