Holy StoneReviews of holystone.com

GARBAGE!!!! Hastn't worked since DAY 1!! Does not calibrate, loses GPS signal constantly, the app crashes all the time. I've yet to have a successful flight. Don't waste your money - HS175D...I purchased it online through Wal Mart. very frustrating..

Drone defective on 3rd use. Now unable to use. Have tried to contact customer care with no reply. Avoid this company

Habe im ebay shop holy stone deutschland eine HS720E gekauft, die nicht richtig funktionierte (kein stabiler Flug, kein stabiles Schweben). Auch hier wurde ein Video vom Flugverhalten gefordert, das ich bereitgestellt habe. Mit viel Mühe dann das Vorgängermodell (HS 105) als Ersatz bekommen. Auch dieses Gerät funktionierte nach kurzer Zeit nicht mehr: keine RC Steuerung mehr, d.h. Flyaway und Crash. Der Support reagiert nicht mehr auf meine E-Mails. Habe damit EUR 300 für ein schlechtes Produkt, schlechte Software und schlechten Service in den Sand gesetzt.

Customer Service 0 stars: ape grade. I made a purchase and I noticed right after the payment that they only ship to the US (damn autofill and google chrome). So, I write 5 seconds after the purchase asking to cancel the order or - if possible - ship to another country (Sweden). They do not reply for 3 days, and when they reply the product was already shipped to an address that of course does not exist. Then I ask a refund, because obviously the item will return and on top of that they could save shipping costs if they looked at the email within 24h. The person at the customer service says that they cannot refund, and they ask me if I can go to pick it up at the given address. YES! OF COURSE I BOOK A FLIGHT TO TRAVEL TO THE USA TO AN INEXISTENT ADDRESS TO COLLECT A 50 BUCKS DRONE. Epic Fail. I opened a dispute on paypal, granted after 24h. I am getting a refund. The drone is a HS210, fun object, good product.

One of the worst companies you could ever have to deal with you call customer service they have no knowledge of their equipment of what their job is or how to answer your questions they just go off of the little menu and repeat exactly the same thing over I've had five phone calls with them not a one of them could tell me anything about the product that I have which is mercury 3 couldn't tell me what motor was in it couldn't tell me what gear size was in it could tell me nothing and they cannot access the information you have to have an email for everything you do honestly one of the biggest jokes for a company that I've ever seen it in my life I'm pretty sure the people down at the AA meetings are 50 million times more smarter then the people answering the phones up there they got a half as product that can't stand up for crap discontinued my drone and now one with so many parts to it not only that they cannot cross over any of the part numbers or any pieces to another drone to figure out whether it works or not because of the incompetence of person that's on the other side of the phone 90% of the time you're going to wind up with somebody that cannot speak English for crap best recommendation save your money unless you really want spend it there and then go ahead and throw it in trash you'll still be smarter than the people on the phone I highly highly do not recommend these people and if you think that is going to be a great idea to buy one just go ahead and show her the corn cob up your kester

I ordered a new HS165 drone from an 'authorized Holy Stone dealer' (in Bremen) on ebay and received a used useless drone with no batteries. I would stay away from this brand in Germany, I have heard of this happening now too many times and now I have experienced it firsthand.

I bought from this company. The package was lost. I contacted them and was referred to 2 different people. They told me it was my responsibility to find the lost package. They did not help me in any way. They told me to contact the shipper and find the package. I bought this off their website and have no idea who the shipper is. They do. I would not send my money to these people again. They take no responsibility for the mistakes they make. They pushed it onto me, I have no way of finding this information. They will answer your emails, but they will not help you. Steer clear of this bunch. They only take your money. They will never take any responsibility for making mistakes. They leave it up to the customer to fix their mistakes.

i bought a drone with my birthday money i just turned 80 i thought getting a drone would be fun i recieved my drone one battery would only take a partial charge took it out first time it flew it tool off crashing into a tree contacted customer service have been dealing with four different service people the said they were going to send a new one never happened going try and return it not to happy with the whole thing. ronald clark