Holy StoneReviews of holystone.com

Horrible! My third day, and I flew it around for 20 seconds got it a bit closer to the ground, an then my HS700E drone just flipped over and started grinding itself on the floor. Now it looks completely scratched up and I'm not even sure it flies!

Solange die Drohne fliegt, ist alles gut. Meine ist allerdings aus heiterem Himmel wie ein Stein (daher vielleicht der Name HOLY STONE) abgestürzt. Der „Kundensupport“, der kein einziges Wort deutsch spricht, hat auch auf englisch keine Lust, angemessen auf das Problem zu reagieren. Man schickt mir nur eine Variation vorgefertigter Antworten, von denen keine einzige auf das Problem eingeht - nämlich Ersatz. Die Drohne ist Schrott, und die zusätzlichen Akkus und die Fernbedienung kann ich jetzt entsorgen. 500€ für den Müll. Meine nächste Drohne ist definitiv von DJI.

I purchased a new, sealed HS720E from a seller on Ebay as a Christmas present to myself. I had never had the chance to open it up and fly it due to my work schedule until the second week of January. I had been watching various YouTube videos on unboxing and flying the drone up until then. I opened up the new drone packaging and familiarized myself with the included drone manual and all the contents in the case several times through the following week. I started flying it during the day, and became confident enough of doing night flights with it. After fling the drone for about 8 times, I decided to fly it again on a windless night, going through the usual protocols of calibration, getting a large number of satellites (usually between 15-19) per GPS on the remote & preceded to fly it into the still, night sky. When I couldn't see the landing light visibly, I preceded to use the RTH button to bring it back to me, but the remote started beeping quickly and after around 30 minutes of the remote beeping and the drone never returning back to me, I contacted Holy Stone customer service and to date I haven't got any satisfaction on my drone fly away situation from Holy Stone. It seems like they are ignoring my whole situation.

I had a total of 26 flights that were fantastic no complaints. 27th flight out of the clear blue sky hs720 took a 300ft free fall with no explaining. It's all on video as I was recording. Needless to say I'm out $250 that I will not put in this company again.

I cannot fault the drone itself but it's early days!! My gripe is with Customer Services. Although polite they are seriously incompetent. The user manual states the Statement of Compliance can be obtained from their site and gives the address. Unfortunately 'Access is Forbidden', so I PM'd them on Facebook requesting they send me the statement. Now, this is where the fun starts - They reply asking me to send them 'a copy of the contents'. What does that even mean! 'What part of the user manual where it says Certificate of Compliance. Can I see it?' So I take a photo of the page in the manual (not easy holding a tiny manual with one hand and trying to photo the page clearly with the other hand!) and send it to them giving the page number too. After a few minutes they reply with a spiel of how to register the drone with the FAA. Again, I respond stressing I want the Statement of Compliance, and NOT instructions on how to register the drone. I even direct them to where it is stated on the page in the photo. Well, quelle surprise! No response! Update - Holy Stone replied with a copy of the Certificate of Compliance, so all is good. One thing that bothers me though is the drone is the very short warranty period, only activated by Holy Stone if the drone is bought from Amazon.

Well I have to back up on this review. Upon my first test flight everything worked great without the use of any of the GPS or automatic flight plans. So here is what happened. I started out by conducting the preflight checklist and performing the synchronization of the drone. I connected my phone to both the app and the Wi-Fi. I setup a little landing pad and set up the drone for take off. I hit the takeoff button the drone raised about 4 feet and hovered. I brought it back down for a landing, opened up the phone holder and installed my phone. Checked the camera operation and then started a new flight. I pressed the take off button and ran the drone through a few maneuvers just checking operation and control. All seemed great, so I brought the drone back in for a landing. After figuring out a flight plan best suited for the pictures and video I wanted I began my flight. The first thing I did check the number of GPS signals I had (18). I chose the circle around automatic flight which started out well, and then the drone just took off side ways. I had zero control of the drone at this time. Since the camera was still working I was able to locate the drone. After looking over the drone for damages and cleaning it up I set up for another test run paying close attention to the number of GPS again (18). I hit the takeoff button and immediately the drone took off side ways. Again I go and retrieve the drone clean up up check for damages. This time I shut down the drone, turning everything off and then start all over with the set up process. Again I place the drone on the launch pad checked the GPS still (18). I hit the take off button and yet again the drone takes off sideways uncontrollable. I cleaned up the drone packed it back up and reached out to Holy Stone after waiting a week I still have not heard for them. I decided to change my review and I am going to return the done. I guess it’s time to start looking again. I am very pleased with this drone. Being the first drone of ever operated this was a great choice. Within ten minutes of opening my package I was setup and flying. I do have to admit the batteries did need to charge overnight before I began the setup. This drone has a GPS that will help with a flight outdoors but I wanted it for pictures and videos inside my projects. So my first flight was without the use of GPS and completely perfect. I would suggest this drone to all who are looking or thinking about getting one.

It's crap losing gps out off my control crashed to the ground and there customers service crap to keep get ignored

Die Drohne fliegt manchmal echt toll, genau so wie sie sollte. Man kann sich aber nicht darauf verlassen. Genauso oft ist sie nicht zu kontrollieren. Das grösste Problem ist aber die App. Wenn's mal funktioniert macht ein sehr gebildeter Mensch ein Update und nichts geht mehr. Schade.