Holy StoneReviews of holystone.com

Purchased a new 2 battery hs 720g took everything out went to charge the batteries an 1 wouldn't even charge. Tried contacting holystone and they sent a automated message on how to charge the batteries. I have several drones an know how to charge the batteries on them. The battery is clearly defective and doesn't work. I have Still not heard anything back from them that's pretty poor customer service imo for a new out of the box item.

Had a 730e a couple of years ago, and like other reviewers it did not respond to Return Home and I lost it. Thinking it was my fault I later bought a 730g in December 2023. After a few tentative flights and RH tests I grew more confident in my ability to fly and bought a spare Battery from Amazon (£79!!) After around 20-30 flights one of the batteries expanded and would not fit in the drone. I was advised to dispose of the Battery at the local recycling center. The remaining battery now loses charge rapidly giving less than 5 minutes flight. Researching online I found similar warnings of battery life. Contact with HS informed me that batteries only have a 30 day warranty!!

I bought a HS720R earlier this year but didn't unbox it until I'd had it for over a month. First time out it worked fine but on all subsequent flights it went completely out of control eventually crashing into a tree and breaking 2 of its legs. I've now read more reports of this drone on here and wish I'd never bothered with it. It was out of the pathetic warranty period when I reported it and Holy Stone refused to replace our refund. Total waste of £300+ pounds and I'll never use this company again. It is my belief that this drone should be banned as it represents a real danger to people within its proximity.

Right of the hop the battery smoked/shorted out the first time I turn it on. Continued customer service and received a new one a week later. Test flew the drone twice and both times it flew left on its own. Decided to take it to a large open field and give it a go the next day. I operated this drone in beginners mode only. Over all it took off good, hovered very well in low wind did a decent follow me but did lose elevation at times. Ascend was very slow and I had to have the left joystick in the left or right 45 degree position to get the drone to ascend but it would also rotate at the the same time. I had the drone fly away from me with the camera looking at me and at 62 feet away the drown would stop and rotate on it's own pointing the camera away from me. (Note: I was still in beginners mode so the distance on the app was showing 62 feet not 49 feet). The return to home function always went to the 49 foot ceiling and then descend and went into a large and larger circle. Every time that happened I took it out of return to home and regained control. It's been a week now of customer support asking me a bunch of questions and they have yet come up with a reasonable procedure to try and solve these issues. It appears to me that they are trying to delay until my 30 day warranty ends.

The drone is cheap. The 4K camera is not 4K. After 4 hours of flying the gimbal has broken. Despite the drone only being 10 months old when it broke they refuse to replace, repair or refund as it is outside of their 30 day warranty. What a useless warranty. I wish I’d just paid 3x the price for a DJI or purchased a second hand DJI for not a lot more money. They did offer me a 10% discount ‘reserved for their most valuable partners’ and after much back and forth now offering ‘25% discount reserved for our most valuable partners’ What a joke.

😒 This is one sorry azz company and Trust Me you don't want to get involved with them. So I purchased a HS 710 Drone from one of their Approved Retailers right? I paid $100 for a supposedly 'New Drone'. On Holy Stone website the same HS 710 sells for over $200. (1st Red Flag); When I received the Drone it was damaged so I contacted the Seller for a replacement. (2nd Red Flag), the Seller claimed he didn't except "Returns", [Companies must provide a Return/Refund Policy]. Seller told me to contact Holy Stone..(3rd Red Flag); I contacted Holy Stone and explained my problem and they said they would Replace the damaged Arm. I sent my Shipping Address and waited. 2 Days later I get a email from Holy Stone asking for Proof of Purchase, I sent the Receipt. (4th Red Flag) Holy Stone emailed me again and still rejected replacing my damaged Arm. They told me to go back to Seller. I told Holy Stone that their Seller wasn't following Holy Stone Regulations and didn't provide a Return Policy. I further told Holy Stone that they were liable of replacing my Part and they continued to deny me. (5th Red Flag)-> Holy Stone Retailers are selling their Products at half the cost of the Company, and it's supposedly New. [I THINK THESE DRONES WERE RETURNS OR QC REJECTED]. To date Holy Stone has agreed to Replace of Drone 4 Times and have yet to honor their agreement. Something is wrong with this Company and their violating the International Business Laws and Regulations. I plan on filing a civil action against them. Holy Stone went as far as saying that the HS 710 was no longer in Production, (which is a Lie. It's still being Sold on their website. Holy Stone has a Deliberate Indifference mindset with Selective Discriminatory Practices and Procedures. The civil suit will be an easy win due to the False and Misrepresentaation of Company Policies. No 2 Customer Support Employees will tell you the same policies and nor can you find any policy they claim.

I would give this zero stars if I could. I received a 720g for Christmas. I live in a mountain town where winters are well below freezing for the season. The instructions specifically say not to operate the drones transmitter below 32 degrees. As a result, I wasn’t able to take the drone out until April when it was warm enough. On the initial flight I went through the provided pre-flight checklist and made sure to check all the boxes. Everything was fully charged and the transmitter had brand new batteries. I went through the initial detection, pairing, and calibration and everything appeared to be working as expected. When ready, I pressed the one-key takeoff button and the drone lifted as expect then it took off completely on its own. I flew in a steady downward slant for about 15 ft. I tried pushing the one key landing button to bring it down safely but there was no response. The drone crashed into the ground. The camera was ripped almost completely out. It was only hanging on by a few wires. I called the company and explained that it was a gift, why I waited so long to fly it, and I explained what happened. The CS asked me for an order number which I could not provide. I again restated that it was a gift and I didn’t have that information. I was told there was nothing they could do without it. I reached out to my parents who bought it for me and asked if they could send me the order number. They did and I called CS back on the same day as the initial call. After providing the order number they then wanted a screenshot of the Amazon order. At this point I’m beyond upset. I’ve told them four times now that this was a gift. I was basically told they couldn’t help me. I told them I could give them a serial number or any other product information available, but they didn’t care about any of that. This has been a horrible experience all around. Horrible product. Horrible customer service. I would not recommend this company to anyone.

One word describes the HS720R – Dangerous I received this drone for my birthday. My first 2 flights ended with the loss of control, or what I now know as ‘toilet bowling’. I contacted Holystone who advised me to go higher up as trees and the house in the middle of the countryside maybe causing the issue. I was then given a 90-day extended warranty. Due to working away and poor Yorkshire weather it was another 3 weeks before I could fly again. The 1st flight went well, the 2nd the drone at 20m high began to toilet bowl up and down in circles and eventually flew into a tree causing it to fall through all the branches to the ground. It then took off again and flew 50 meters at low altitude into another tree. 7m from the ground it gained altitude and I somehow managed to gain control and return its manually to home. I changed the battery, recalibrated it as I did for each flight and immediately flew up into the air and flew off in a straight line and circled back but nose-dived to the ground hitting a neighbour’s caravan. I contacted HS to be told I was outside of my 30 day returns policy and that best they could do it send me a replacement, but they didn’t want the old one despite me advising them it was dangerous and needed analysing. Even with the stated 90-day warranty in an email they wouldn’t refund me. After 48 hours and several emails they refused to refund me even though I reported the issue within a week of purchase. I then contacted Amazon via phone who instantly refunded me and sent Royal Mail and DPD to pick up the drone and battery the following day. Holystone when I told them of this after collection tried to claim they refunded me as a gesture of goodwill. Absolutely horse****. Stay away from this company. Read the poor reviews on Amazon and Trustpilot and it’s a known fault and you don’t want to be prosecuted for injuring someone because of the lack of control to the drone. Go buy a DJI Drone. Might cost more but they are much safer.