Gene S.
Cost change after pruchase, no notification
Purchased a Range Technology DFM/Auto start stop device for my 2023 GMC 6.2L. E-Mail received showed a "Total" cost of 246.62 for my order. The next day I noticed unusual activity on my credit card by Holley. Two transactions for 251.68 and a third for 252.04. On day 3, the two transactions for 251.68 were cleared (one charge and the second to cancel the charge). The charge for 252.04 remained and there was not record of the "total" charge of 246.62. I e-mailed Holley with no response about the charges. I telephoned the customer service number and was told that there was an error and an additional charge of 5.06 was added for some mail protection that I did not order and that the tax rate was changed. While the amount is minimal, there was no explanation as to why I wasn't notified of a change in the original "Total" charges. I was told that my concerns would be investigated. 2+ weeks later and no followup. Use caution when making a purchase from Holley / Range Technology. The device purchased works as advertised but I'm dissatisfied with the handling of the charges and billing of my credit card.