Bill C.
Incomplete Order & Poor Customer Service
I ordered a 2 pac of CBD Calming Chews and only one arrived. I have emailed 3 times and called customer service twice over the last week. The last person told me that they have been having a lot of calls, which seems obvious from the recent poor customer service reviews. They also told me that I should expect a response within 48 hours. When asked if they could connect me with someone who could tell me more about when I could expect the rest of my order they told me they didn't have the ability to do that. By the noise in the background, it sounds like I'm speaking with an outsourced call center and not a Holistapet employee. I really hate leaving a 1 star rating for such a good product but it seems that the only way people are getting a response is if they leave a bad review. At this point, I am considering the issue closed, I'm out $35 and I've already spent more than $35 worth of my time and effort to get the product I paid for or a refund. It's disappointing because I have used Holistapet's products for several years and they seem to have been helpful for my dogs. Hopefully Holistapet will recognize the importance of a return customer and quickly make the situation right in which case I would be more than happy to write a review of their product and not their customer service.