HolistapetReviews of holistapet.com

Delivered on time. My dog Amber likes the new flavor.

Autoship is the way to go!

I have three cats; none of them will eat these.

Two weeks later, nothings arrived. Far too many other options in the narket to ever have to transact with your firm again.

This product really did help my mastiff Great Dane, he is very sensitive to some foods and I didn’t realize it till he was jumping out of his skin with nerves and anxiety. He wasn’t sleeping and was panting all the time. He wondered around the house all night trying to get comfortable but he couldn’t. I stopped his food and switched to another dry food with no chicken byproducts and it helped I also got theses Cbd chews biscuit’s and started him on an allergy pill a day and he has calmed down and is sleeping through the night now . He still has some fall backs but these biscuits help him through the bad days.

Website always takes forever to load it makes shopping here a task. If the product didn’t work for my pet I would be on to the next site.

Respond to your customers questions about the products in a timely manner. Website says within 24 hours and got an e-mail response 7 days later. Did not return my voice mail and on another occasion, customer service Rep couldn't speak english and it was an answering service. If customer service is this bad, the product must be worse without quality control.

I purchased Holistapet hard chews for my cats. One in particular is very high strung. A package of 25 chews costs $25! Not cheap. Only to find out my cat hated them and never even ate one. Both cats put one in their mouth and promptly spit them out & ran away from the treat! Then, to add insult to injury, I reached out to the company and all they offered was a chat bot. If you go to their site labeled SHIPPING & RETURNS you WILL NOT find ANY information regarding returns. NONE. Totally deceitful marketing. The only way I found out was in trying to get a refund, I was forced to use their chat bot, which THEN told me no refunds for opened packages. I then got their email and wrote them. AGAIN zero response. They say they take refunds, but the chat bot says ONLY IF THE PACKAGE IS NOT OPENED. They say they 100% guarantee their produc.t How are you to know if your pet won't like them until you try them. Total BS! AND DESPITE NUMEROUS EMAILS to them, I got ZERO RESPONSE. I went back to their website today to look again. Under About Us it has a section called SHIPPING & RETURNS. No where on this page does it cover refunds. THEN I went to FAQs. I FINALLY found a Refunds section. It states a refund can be requested up to 90 days. Then, when you open their form you are required to fill out for refunds/returns, it stated even unopened will be refunded, but must be between 30 - 45 days from date of purchase. This is totally misleading crap. I highly recommend you find another company to do business with. I will update this review IF I receive a refund let alone a response, neither of which I expect. We shall see. Sham company! Buyer beware.