kim
Product is great. Customer Service, not so much.
I am really pleased with the CBD oil for my dogs. One is a senior with all the issues that come with that. The other one is younger and has a very sensitive tummy. I tried the cat treats and my cats want nothing to do with them. I sent an email expressing this and ask about a refund. Apparently you have to try the product for 30 days before they normally give a refund?? I asked two questions about giving the CBD oil to my cats, only one has been answered. I am currently in the middle of a snippy email match with a customer service rep, due to me stating that I did not ask for advice. I'm a new customer, not sure I'll stick around to be an old one with attitude like that. Update: I got a call from the customer service manager, he was very pleasant, apologized for the email situation and made sure all of my questions were answered. Thank you!!
Response from HolistapetApr 27, 2021
Hello Kim and thank you for taking our call. We are pleased that you like to chat on the phone and we were happy to make sure you are satisfied. Please always let us know what we can do to be better. Thank you for being a great pet parent! ~Holistapet Family



