Annie
Sketchy product, sketchy support
I slowly took my cat up to the recommended dose of treats based on package instructions and it went from doing nothing to basically sedating him. Still wanting to give the cbd a chance, I inquired about information (dropper size and calories) for an additional product (oil) because that info was not on the website. Holistapet support was dismissive. Via three emails, they just kept telling me to check the website for it. They specified where to look, even took screenshots, but only showcased information irrelevant to what I was asking about (no mention of calories or the volume that can fit into the dropper). Just sounded like they either did not know the info I was requesting or did not want to share it. At the end of the day, my vet said the cbd was sketchy and to stop giving it to my cat. I did and he is back to being a bit anxious but it beats being asleep all day/not being stimulated at all. Onto the next thing -in response to the company reply, I did ask for the calories in the treats and never received a straight answer.
Response from HolistapetAug 1, 2023
Hi Annie, We're sorry that your pet didn't have a great experience. We reviewed the email correspondence between you and our reps. While the reps weren't dismissive and answered the questions that you asked, we apologize that you felt like your questions weren't answered. Many of our furry friends LOVE our array of products and we hope that yours will as well.