HolistapetReviews of holistapet.com

While the product is awesome (Hard Treats For Cats), their customer service is the worst I ever had to deal with. Too sad, a company like Holiday Pet doesn’t make improvements even though there are plenty of reviews about their inferior customer service online. Also, improvements are needed on their website, especially adding payment information. It took me several tries (I mean more than a dozen) for the system to capture/accept it, with absolutely no help from customer service, even though I called an emailed them repeatedly.

The worst website and customer service I have ever experienced. Could not reach an agent after 45 minutes on hold. Contacting better business bureau and my bank. Beware of this company’s business practices. Makes me very worried about product quality and safety.

Assisted my girl Alice with her mobility and quality of life for several years, decreasing the need for rx meds for her several medical ailments. Continues to assist my senior girl Miracle with mobility and comfort and helps both of my pups relax at night time without the sedative effect that you would see from other natural supplements. Research shows all of the benefits CBD has the potential to provide, and this company's product speaks for itself.

I am one hundred percent dissatisfied with this company! The stopper on the cbd oil leaked and I lost a lot of the oil. When I complained they said they would ship another bottle for free. I waited 8 days, and checked out the tracking progress. The shipping information showed that the package was never sent to them.

The cbd oil is very effective for my large dogs joints.

Sadly, after many years of being a loyal and satisfied Holistapet customer, using their products for my dogs and cats, I am now writing this review and will no longer be purchasing Holistapet products. The products themselves are good, I still believe that, but the customer service has virtually disappeared. I recently placed an order to refill my supply of CBD oil, which I need daily for a very anxious rescue cat; when the product did not show up I sent an email to customer service, who advised me that what he saw was that my credit card information did not go through. I figured I must have made a mistake when I entered the order, so I tried to redo it; each time I entered information, I got an error message saying the order could not be processed. I tried 3 different cards and 2 different browsers, but each time, after entering all of my information, I was kicked back to the error screen. I went back to the customer service rep who had responded to me initially to tell him that I was still not able to place the order; he advised me to call. I tried to call, was put on hold listening to a song about "being on hold"...clever...for a few minutes...but after a half hour it was no longer funny. I eventually hung up because nobody was ever picking up that call. I emailed customer service again, saying I just wanted to order product, could someone please help me. I got an email back saying, again, that what was seen on their end was credit card info didn't go through, and telling me that it must be a problem with my card and I should call my bank. I emailed back, AGAIN, to say no, it's not my problem, I tried 3 different cards, all of which have been used for purchases, successfully, in the last week, it is not my problem, it is yours, again, all I want is someone to please take my order, can we do that? I got another email back telling me my problem had been sent to the technical team who would review it but that could take a long time. I sent one last email saying I do not have a long time and I am really disappointed to know my business is of no interest to the company after all of these years. I got one email back essentially saying, sorry you are disappointed. And that was that -any other company would have said, how do we make this right for you -- holistapet basically said oh well, too bad. I will add that I saw other reviews about issues on the website, so they should be aware that their site is sometimes unstable, but apparently they do not care. So, all is good as long as you get a day when you are able to place your order and do not have any problems; but if you are in need of assistance from customer service, your experience may be pretty bad. I, clearly, had to order a different product in order to take care of my pet.

My issue still has not been resolved. After a long thread with a customer service rep named Appy, I still have not received a refund or the missing order. I was told that they are no longer shipping to CA and asked if I wanted a refund. YES! Who is voluntarily giving free money for no purchases? I have been asking for a refund and to get the subscription canceled and can't seem to get a real response. This is either a robot or a foreign representative.

Fraudulent company! Call their number nobody ever answers and their mobile line to communicate is also unavailable. Do NOT TRUST THIS COMPANY OR THEIR REVIEWS! Buyer BEWARE!!!!