Peter S.
Shame we can't give a Zero
Shame we can't give a Zero, especially to KATE as after giving us no information on the wine tour she requested a 5 star review then ignored any other emails we sent her. All four private car transfers had issues. 1) We waited exactly at designated meeting point, after 45 mins no help from emergency numbers(One told us we were now too late as the car was booked for the time the aircraft landed!) But a local saw our distress, took us under her wing, made phone calls, then told us to speak to "Lady with Lanyard" who said "Driver is on his way". He arrived complaining he had been looking for us for 5 mins. We were then led outside and told to wait whilst he collected his car. Another 15 min wait. 2)Four people told to wait in a van for another couple who were booked for a later pick up time!!(Private car???) 3) Pick up booked for 10am despite everyone having to be off the ship by 9.00am. Received text saying meeting point was dockside with name of the road and google location. So we did not board the provided shuttle. Despite texts to supplier who said they were trying to help we were still there at 11am. Another couple also with Holiday 2 booked a cab and started to drag their luggage to the port gates 700 metres away. I then received a text saying a man with a white van was outside for us. We caught the other couple and dragging our own luggage advised them to get in the van with us. 4) We noticed the transfer voucher had the wrong flight number and our pick up time was six hours late. We emailed Holiday2(I've heard nothing so far) We contacted the supplier who rescued us! Do not trust the 5 & 4 star reviews on here! I smell a rat when the majority of reviews are 5 star, a few 4 star, no 2 or 3 star and I am the only 1 star. I have been certified by Trustpilot and only speak the truth.!!