Hokolite Reviews | Read Customer Reviews of hokolite.com

Hokolite Reviews | Read Customer Reviews of hokolite.com

Hokolite reviews

Showing 2 reviews with 1 star · Clear filters

Miguel M.
May 12, 2026
BAD COMPANY!!!
I ordered 2 headlamps for a high profile customer of mine. The carrier they used delivered our product to the wrong address and also left the package in the road where it could easily be stolen. After notifying Hokolite and them having seen the photo proof that the package was not delivered to my customer and was left in the road, they refused to help me out. They did not want to reship the items or give us a refund for the items. DO NOT PURCHASE from this company. They will not take responsibility for their mistakes and they will steal your money.
Response from HokoliteOct 22, 2026
Hi Miguel, We’re sorry that your delivery experience was not as expected. We understand that receiving a package near a neighboring property rather than directly at your home was frustrating. After reviewing the shipment with the carrier, we also contacted you directly and offered a $30 goodwill voucher. We regret that the delivery did not meet your expectations, and we are continuing to review how delivery-location issues are handled with our shipping partners. If there is anything further we can do, please contact us at [email protected] with your order details. We would be happy to assist.
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Susan S.
Jan 11, 2026
Defective product. Zero customer support.
Purchased a High Brightness Rechargeable LED Vintage Lantern. Out of the box, it had no charge. I was unable to charge it using the USB cable supplied with the product, or other cables known to be good. Tried again and again for 3 days to get customer support from Hokolite via chat and email. No response. Phone number provided on the website appears to be out of service. Per their terms, I cannot return the product for a refund without first getting a response to my return/refund inquiry. This was my first purchase from Hokolite and it will be my last.
Response from HokoliteOct 22, 2026
Hi Susan, We’re sorry that our customer service response was not timely. You deserved a faster reply, and we acknowledge that we fell short in this part of your experience. Once we reviewed the issue, we arranged a replacement product, which was delivered successfully to your address. We’re pleased that the replacement reached you, but we understand that the delay and inconvenience were frustrating. We are working to improve our response times so that similar issues can be handled more quickly. If you need any further assistance, please contact us at [email protected]
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