John
Well when we arrived our room ....the…
Well when we arrived our room ....the tea making facilities were inadequate .....apparently if you wanted milk sugar etc these were located in the corridors ....also the shower was non existent....the water flow in the basin was slow to say the least and so was the temp. For the money we paid it was a shambles....thank goodness it was only one night.
Response from www.hockwoldhallnorfolk.comSep 15, 2026
Hi John, Thank you for your review. We are sorry to hear that you were disappointed with your overnight stay, although we would like to clarify a few points for those reading your comments. Regarding the tea and coffee facilities, a member of our team has confirmed that you were informed that additional tea, coffee, milk and sugar are available in the communal corridor and kitchen areas. Guests also have access to a bean-to-cup coffee machine, together with numerous selections of tea. These facilities are deliberately provided communally so that guests have a much wider choice available throughout their stay. We are more concerned to read your comments regarding the shower and water flow. We have checked our records and spoken with the team who were working, and we received no calls to our main telephone line and have no incident report or record of anybody informing a member of staff that your shower was not functioning properly during your stay. Had we been made aware of a problem at the time, a member of the team could have investigated it immediately and, if necessary, arranged access to alternative shower facilities while the issue was addressed. Unfortunately, we cannot rectify an issue during a guest's stay if it is not brought to our attention. Nevertheless, following your review, we will ensure that the facilities in the room are checked so that we can establish whether there is any issue requiring attention. We are sorry that you felt your stay did not represent good value, but we hope the above provides some additional context for those reading your review. Kind Regards, The Hockwold Hall Team



