Hobo the OriginalReviews of hobobags.com

The quality is not as expected. The material feels less premium and does not match the price

I purchased the Kali Wristlet Wallet in Black from Hobo Bags after seeing numerous positive reviews, but this will most likely be my first and last purchase. Unfortunately, my experience with the product and the company fell far short of expectations. First, domestic shipping within the U.S. was unusually expensive. I paid $15 for regular shipping, only to wait over a week for the package to arrive. When the wallet finally arrived, I was significantly disappointed with its appearance compared to the stock photo on the website. The listing photo is heavily saturated, making the leather appear smooth and rich. In reality, the leather was brittle, full of creases, and had a texture similar to faux leather you'd find at big-box stores like Target. The quality simply did not match the look or exorbitant price point suggested by the listing (it is originally retailed at $138 but definitely felt more like a $20 product). After sharing my lukewarm review on their website, I received an email from Customer Service stating that my review was flagged for verification, despite me providing my order number and receipt. This raises concerns about the authenticity of their overwhelmingly positive reviews and explains why there seem to be no critical or negative reviews on their product listings. It’s worth noting this item was marked as Final Sale, which conveniently limits returns and exchanges. When I expressed my dissatisfaction to their Customer Service team, they directed me to their resale platform, Hobo Vintage, as a way to recoup some of my costs. However, selling through their site comes with a 30% commission fee, meaning I would only get back 70% of the price I originally paid. This feels like an unfair and opportunistic policy. Overall, the combination of high shipping costs, misleading product representation, restrictive policies, and a lackluster customer service experience left me unimpressed. I would not recommend purchasing from Hobo Bags.

I am a longtime Hobo customer and have purchased in stores and online. What I am seeing now is that not only is the leather cheap, almost looks like it will peel as it wrinkles, but the company no longer cares about its buyers. Customer service used to be top notch, not so these days. And they also continue to display and allow one to purchase items that are not in stock! The latest is that I have been waiting 9 days and my order has not been shipped. It really makes me sad to see how downhill they have become, quality and customer care. And they charge for returns even if the mistake is one of their own. Not to mention the joke of the rewards - oof -They instruct you to use them and if you do they often cannot be used on a sale? WTH, yet the rewards still disappear. To me rewards should be just like cash and I can use them when and on what I choose. So disappointing. Gone are the days when people would immediately recognize that it's a piece from Hobo. Sad.

I have bought several bags and wallets from this company. I liked most of my purchases. My issue with the company is that I was able to see all of my 5 star ratings, but all of my less than entirely complimentary ratings were withheld.

I received a Colter crossbody handbag and wallet for Xmas. The bag appeared poorly made. I contacted them January 3rd by phone and gave sent several emails with no response. I asked for a store credit. NO RESPONSE. Usually items are of excellent quality. This was not. Today called again after no replies to several previous emails(last yesterday). I've rarely, if ever, left a negative review, but this customer service experience or lack there of is unacceptable.

I purchased a Hobo wristlet in a boutique in Sebastopol, CA. After one month of use, the wristlet. After only one month of use, the strap broke. Hobo will not send me a replacement until I send them the broken one, but they also will not cover shipping costs. This seems like really bad customer service in an era where most companies are making it as simple as possible to return defective items.