Hobby Recreation ProductsReviews of hobbyrecreationproducts.com

Response from Hobby Recreation ProductsMay 31, 2012

Once again sorry. Your order was a policy changer for us (see below). This was a big mix up on our part.. Vinh contacted us a number of ways and no-one got back to him trying to ask for a black e-revo. The order was processed without anyone reviewing our email or voicemail -- (very poor service indeed) NOTE - For all of those potential customers that read this, if you'd like to specify a color for a vehicle you purchase, please immediately respond to the confirmation email you receive from us and send a few color preferences. We can't guarantee a color, but we'll do our best. why not you ask? A long story short: we get what we get from the manufacturers (traxxas, hpi, team associated,align,etc) and we have to allocate all those colors out to our customers... so we do our best to get your preferred color but sometimes we don't have stock in those colors.

Response from Hobby Recreation ProductsMay 31, 2012

Thanks Ryan... we hope to have you back as a customer to shop in our new slash store. we've painstakingly categorized all traxxas slash stock parts and hop-ups so you can shop quickly and easily for all things SLASH!!! http://www.mammothhobbies.com/traxxasslash-s/1634.htm

Response from Hobby Recreation ProductsMar 30, 2012

Yeah, we really messed up this order. Unfortunately the product description was entered incorrectly on our website, and we have since correct it. Most kits that are ready to run, have specific items that come with them in the box from the factory. For some reason, when we entered the item we had added a few items that never come with that kit, so we ended up working with the customer to send the items we thought were needed to complete the description at the time the customer purchased the order. Once again, some of these parts were not compatible with the vehicle. We were just trying to get the customer the products that were described in product description. I think the two week time frame was a bit much. Please email us and we'll provide you with a discount on your next order. I understand your frustration, but we've only in biz, 6 months and these kinds of things are what makes us better.

Response from Hobby Recreation ProductsMar 30, 2012

Thanks!

Response from Hobby Recreation ProductsMar 30, 2012

Not sure what happened here. Please email us and we'll look into this for you.