Hobby Recreation ProductsReviews of hobbyrecreationproducts.com

I ordered a new rc car. Emailed them and called with questions, no response. Issue with tracking and receiving item with further attempts to contact them with again no response.

I placed my order on 4-22-2016. It is now 11-26-2016 and still no parts. I feel like this is an insanely long time to have to wait. Had to go and entire race season without the parts I need. Not very good CS. No word on when, or if, I'll ever get it.

Item was shown as available. 3 days later they emailed out of stock 2-4 weeks. I get another email two days later more like 8-12 weeks. Asked for a refund.

I ordered 4 very light parts that fit in a standard letter sized envelope. The lowest shipping cost was $47.00 USD. I proceeded because I was desperate and they showed stock on all the parts. Although the website showed stock, and had for the previous 4 days, HRP did not have stock on one of the items. They shipped and then emailed me asking whether I wanted to proceed with the back order or cancel. I needed all of the parts so I would have cancelled the entire order if they had contacted me prior to shipping. The kicker is the back ordered part would have cost $40.00 USD or more for shipping. I did receive the order very quickly but $87.00 USD shipping for $83.00 USD worth of parts is too steep for this Canadian. Showing items as 'in stock' when they are not and then shipping partial orders at high shipping costs before contacting the purchaser is not good business practice.

This product did not work as advertised. A complete waste of money.

Slow to send out product and excessive shipping cost. If the products were available somewhere else I would not do business with this company. I have only placed two orders with this company. EDIT: After seeing the response from the company, here are the REAL facts: Ordered: Monday 06/22/2015 PayPal Payment: Jun 22, 2015 Time: 16:11:05 PDT Shipping Info from USPS: *June 29, 2015 , 10:05 am Delivered, In/At Mailbox LUBBOCK, TX 79413 *June 29, 2015 , 7:03 am Arrived at Post Office LUBBOCK, TX 79413 *June 25, 2015 , 8:21 am Departed USPS Facility SALT LAKE CITY, UT 84199 *June 25, 2015 , 7:34 am Arrived at USPS Origin Facility SALT LAKE CITY, UT 84199 *June 25, 2015 , 6:19 am Accepted at USPS Origin Sort Facility SALT LAKE CITY, UT 84104 *June 23, 2015 , 3:53 pm Shipping Label Created SALT LAKE CITY, UT 84104 So, as you see, it took three days, (Thursday June 25th) after I placed the order and paid for it to be shipped out. It was NOT shipped out on Monday. A week later I received it on Monday June 29, 2015. The SECOND order I placed with them was on Friday July 17, 2015 (Front Hubs for a Team C TS4) and was not shipped out until Thursday July 23, 2015 at 10:41 am. This is from USPS tracking records. So, it still takes your company three to four days to get an order on it's way. If this is the order you were replying to, it shows even more negligence concerning customer service.

A few times I tried to order the chrome spray. Most of the times it is not in stock, and when I get a message that it is back in stock and I want to order again the same story. The site does allow (via ebay) to order spraycans and than I get a refund because it is not possible to send spraycans overseas.

To preface this review - I always place my orders for RC car parts so that they qualify for the FREE shipping service. I place my orders on Saturday or Sunday. From previous experience, I the order ship on Monday and I receive the product on Thursday. This has been consistent up until this last order. Regarding this most recent order, the order didn't ship on Monday like it previously has - it shipped Wednesday - 3 days after I placed the order. Obviously this delay in shipment resulted in the receipt of my parts being delayed, which resulted in my not being prepared for this weekends race - which resulted in lost deposits for the races I signed up for. I just can't see a reason why it takes 3 days to handle an order. All the item I ordered showed up as being in stock at the time of order placement. Even if there was a shortage on parts, a discrepancy between the systems inventory and the shelf, or mistake on the order, the issue should be easily remedied in 1 day, not 3. In their defense, my previous orders have been great. It was only this most recent order that was a disappointing experience. The lesson learned is that I must order any race-critical items from a more trust-worthy and efficient source, and allow HRP to handle the items that are less-critical and time sensitive. HRP does great in getting the correct items to me at prices that are highly-competitive, but the area that could use some improvements is in the handling time of the order.