Hoarding RescueReviews of hoardingrescue.com

The services they provided and the services on their website do not match. They were not interested in helping sort. All they were interested in was throwing EVERYTHING away even things I was presently using like bath towels, my dogs toys, etc even though they were directed not to. When they removed the refrigerator they didn’t know what they were doing and put holes in my kitchen floor. They kept leaving the front door open even when not asked to because of my dog. They really didn’t seem to care. I felt I was not treated with respect. They said they would be there at 7:00a and would arrive at 10:30a on several occasions. They said it was because of the U-haul place. But they originally said they would get there at 7 and leave around 9 to get the U-haul and come back. The team was not professional. They show up with out a mop, broom and a broken vacuum cleaner. They finished 3/4 of the job and I couldn’t handle it anymore. I asked for a 1/4 refund. They said it would take a few days for Anthony to look over it. That was Sept.1. It is now the 18th. I contacted them again crickets! I can’t find them on Google, Facebook reviews or the BBB. Just beware. I’m editing this because I can’t comment to the below. Yes, I stopped the job. I couldn’t afford it anymore. Between throwing away stuff I use everyday and having to replace it, damaging my kitchen floor and me doing more work than them in some cases I couldn’t deal. I had to call a plumber because by leaving the front door open it caused so much condensation water leaked through my vent in my basement bathroom. I didn’t know that was a thing so I did not give them the $169 plumber bill. I asked to leave the door shut because of my dog. Once I did I let Marla know and she said she would inform the team. The next time the team came they left the front door wide open and when told could care less. Their idea of sorting was holding a trash bag while I sorted. Of course it would take several days if they arrive at 10:30 and leave by 2 because the dump or U-Haul place closed or whatever. I have not received any calls or texts unless they are calling from some bizarre number.

Outrageous predatory prices, only for them to outsource to local companies. Then they paid the company that cleaned less than half of what they charged me & lied to that company that they can only pay that because I told them I was on a budget. If I was on a budget, I couldn't afford to be scammed by this company. Disgusting business practices. It seems like they want to take advantage of people struggling with mental illness and/or family who have to deal with the mess of hoarding.

To be honest, I am very disappointed in this company. Despite the positive reviews, that was far from my experience . I booked with them for Monday, July 6th and crew was supposed to meet us between 10-11am. At 10, when we had already arrived at the house, the project manager called me and stated that all crew members were on sick leave. We rescheduled for the following day, same time frame. Arrived same time the following day, one person of three showed up. She was unprofessional, and not prepared for the job. She stated that she was going out to her car to get some cleaning supplies and drove off and never returned. Despite the office calling me and stating that it would be another hour, then another hour before the crew got there, At 2pm, we realized that the crew was never going to come. Needlesstosay, we wasted two days and our time on this. This company doesn’t “vet” their workers or at least that’s what the woman stated before she bolted! Buyer beware!!!!!

I would not recommend Hoarding Rescue. My experience consisted of poor communication, changing estimates, missed commitments, and failure to deliver services discussed during booking. I hired Hoarding Rescue because I was told my apartment junk removal and deep cleaning could be completed over a single weekend, beginning Friday and finishing by Saturday at the latest. During booking, I was also told they would clean the carpets and litter boxes. Later, I learned carpet cleaning would cost an additional $500, and they ultimately refused to clean the litter boxes. My original estimate was $2,500–$3,500. After I thoroughly explained the animal biohazard conditions, Anthony increased it to $4,500–$5,500 and assured me it would not exceed $5,000. I provided detailed descriptions and photos, including the animal waste issues. Despite this, after the walkthrough I was told the project would cost $6,500. Problems started immediately. When I received a copy of the estimate, my name and email were entered incorrectly. After requesting corrections via email, the revised estimate still contained the same errors. Then on Friday morning, the crew was scheduled to arrive between 9 and 10 a.m. Just before arrival time, Marla informed me their truck had broken down. After several delays, a replacement crew finally arrived around 4:15 p.m. Because their truck had limited space, they only removed a few empty boxes and completed a walkthrough before leaving. The actual junk removal did not begin until Saturday. Friday evening, Marla informed me the estimate had increased again to $6,500 due to more furniture and hazardous waste than expected. This made little sense because I had already provided detailed descriptions and photos that led to the earlier estimate increase as a precaution. As concerns grew, I repeatedly requested a written scope of work. Anthony resisted multiple times before eventually providing a vague description that did not clearly define what cleaning tasks would be completed. During one call, after I expressed concern about the constant changes and lack of clarity, Anthony suggested I cancel the cleaning service and stated that I was “making [him] anxious.” Later Friday night, I learned they would not clean the litter boxes despite that being one of the services discussed during booking and one reason I chose the company. By late Friday night, I still had no confirmed cleaning schedule or clear plan for carpet cleaning. Communication problems continued throughout the weekend. On Saturday, after the junk removal team missed its arrival window, I received no update from Anthony nor Marla and had to contact them myself for an updated ETA. The junk removal crew completed the bulk of the work Saturday afternoon, but as of noon I still had no confirmed schedule for the deep cleaning or carpet cleaning. At that point, I lost confidence that the promised services would be delivered and canceled the cleaning portion of the project. The one positive aspect was the subcontracted junk removal crew. They were professional, communicative, and completed the work efficiently. My concerns are not with the crews but with Hoarding Rescue's management of the project. Throughout the process, Anthony and Marla repeatedly overpromised and failed to follow through. Timelines changed, services discussed during booking were later removed, estimates increased multiple times, and I was often forced to chase down basic scheduling information myself. I also learned that Hoarding Rescue primarily acts as a project management company that hires subcontractors for cleaning and junk removal. During the process, I learned the junk removal and cleaning companies charged approximately $800 respectively, while I was being quoted $5,000–$6,500 for the project, plus an additional $500 for carpet cleaning. While I understand companies need to make a profit, I felt the pricing lacked transparency and did not reflect the services ultimately provided. After I canceled the cleaning portion of the project, Hoarding Rescue retained my $1,100 deposit and later reimbursed me $200 for replacement litter boxes because they could not provide the litter box cleaning discussed during booking. This was already a stressful situation, and Hoarding Rescue made it significantly more stressful than it needed to be. What should have been a straightforward junk removal and deep cleaning project became a weekend of changing estimates, missed commitments, poor communication, and uncertainty about whether promised services would actually be performed. If I had to do it again, I would hire local cleaning and junk removal companies directly rather than paying a middleman to coordinate subcontractors.

NOT A LEGIT COMPANY! I called Hoarding Rescue today (5/1/26 11:20am CST) for a quote for a family member and had the worst experience. I spoke to a smug guy named Anthony. He rated my project a Level 5 and when I questioned it because the website states that Level 5 means "unsanitary and structural issues" which isn't the situation, he got annoyed. He told me "we can call it Level 4" as if that was some compromise when according to the website criteria I was describing a Level 2. I let it go just to move forward and he quoted me $5k! I worked in property management and handled junk removal post eviction so I know that quote is VERY INFLATED. When I asked which level he based the quote on, he became defensive and began fast talking but refused to answer. I asked him to simply clarify which level it was and he chose to hang up on me instead! I called back for a manager and he told me he has no manager! Junk Luggers quoted me $725 vs $5,000! Do not waste your time calling Hoarding Rescue.

They just contract out to other cleaners. They over charge because you have to pay the extra money over what they pay a company to come clean, the people they sent were awful. I was told the deep cleaning would be 6 hours, then after 2.5 hours the cleaners left and parts of the floor had not been swept, surfaces not cleaned. They stole my airpods as well. Avoid at all costs.