HME Medical ShopReviews of hmemedicalshop.com

Customer Service Was Overwhelming. Recovered Both Orders. Which Were Ordered Wrong. Very Helpful With Returns.

I received the parts that I ordered on time and in great shape, It would have helped tremendously if I had received directions to go with the parts.

Dear HME Medical Shop I've emailed this support address over five times in the last month telling you ***** you sent me the wrong part, sending pictures of them to prove it twice. My wife has been barly able to get around because her old wheels are in such bad shape. I'm fed up with your company's lame asses! You will NOT be getting my business ever again and I will make sure to copy and paste this feedback/review on as many sites as I can!! Your company sucks!!

Very dependable and speedy delivery

I recently ordered a small part for a rollator. I needed and ordered only 1 part. HME, for some reason, processed and charged me for 2 pieces. I immediately reached out to them to correct the order before shipping, but got no response. Sure enough, I received 2 pieces. I’ve asked for a return authorization and refund of the 1 piece I didn’t need. So far, nothing!! I would recommend NOT doing business with this company.

The Drive (motor) I purchased was exactly the same one that I purchased from the Company through Medicare. With one BIG exception this one is quiet. The one I purchased through Medicare cost me $800.00 for mattress and drive. My husband is paralyzed and had a pressure sore so the visiting nurse ordered the mattress. When he was healed, three weeks later they called and said they were coming to pick it up. Because his sore was better. They said Medicare doesn't care about preventative care. He's peed on it, they didn't care. I had gotten rid of the old mattress and I knew he would be better off in the air mattress. So, I bought it from them and the drive was always crazy loud and vibrated big time. But I thought it needed to be that loud in order to work. Now I'm so happy with the new drive and now I'm wondering how old it was when they sold it to me. Learned a big lesson in purchasing big money items. I feel they took advantage of me shocking me with coming to take it back and knowing you're going to do the best thing for your loved one. Thank you, my nights are peaceful now.

It was easy to locate the part needed. Then they shipped it out right away. Part was easy to install. Got the bed up and running again.

Seller was professional and I am completely satisfied with my experience with them and their product.