HMDReviews of hmd.com

Androïd HMD-pulse acheté chez Free-mobile : il s'est bloqué dès la première mise en marche (petit robot vert), impossible de l'éteindre, de le rallumer. Chauffe beaucoup (pas confortable pour l'oreille); Pas de connexion internet réseau mobile (Free-mobile). Me demande de l'envoyer à réparer en Roumanie (?) Compagnie appartenant à microsoft qui fabrique des téléphones pour "les humains" (Human Mobile Device). Appareil retourné au constructeur depuis presque 3 mois... Free-mobile derrière envoie 4 lettres de menace (en 5jours) de coupure du service pour non-paiement d'un service non-rendu depuis sa mise "en service" avec cet appareil pour... "les humains".

Ist eigentlich ganz ok

I ordered a phone for €49.99, but it was defective upon arrival (a manufacturing defect). After insisting, I finally received a return label (because I had supposedly had to pay for the costs myself) but when making this, I had to fill out a form that it was supposedly DHL's fault. When sending this form, customer service had first forwarded a form that had already been filled out by a previous customer, a violation of privacy in my eyes. In the end, I did not receive a new device, but I did get my money back and I had to order a new device that had in the meantime been saved to €79.99 (€30 more expensive!). I had to subscribe to newsletters to possibly get the device back under promotional conditions, while I initially immediately asked for another device, I suddenly had to order another device when the promotional prices were still valid. It was the first time I ordered via the website, so ordering another device was not an option because I did not even know how the previous one would be handled. The customer service was also not in my native language, even though the website was in my native language. This was the worst customer service I have ever had, both online and in real life. This whole proces took 3 weeks. original tekst: Ik heb een telefoon gesteld voor €49,99, maar bij aankomst was deze defect (een fabrieksfout). Na aandringen kreeg ik eindelijk een retourlabel (want eerst had ik zogezegd zelf voor de kosten moeten opdraaien) maar bij het maken hiervan moest ik een formulier invullen dat het zogezegd de fout was van DHL. Bij het opsturen van dit formulier had de klantendienst eerst een formulier doorgestuurd die reeds was ingevuld door een vorige klant, een schending van privacy in mijn ogen. Uiteindelijk heb ik geen nieuw toestel gekregen maar wel mijn geld terug gekregen en moest ik maar een nieuw toestel bestellen die ondertussen weer was opgeslagen naar €79,99 (€30 duurder!). Ik moest me maar inschrijven op nieuwsbrieven om het toestel eventueel weer aan actie-voorwaarden te krijgen, terwijl ik initieel onmiddelijk om een ander toestel vroeg, ik moest maar ineens een ander toestel bestellen wanneer de actieprijzen nog geldig waren. Het was de eerste keer dat ik bestelde via de website, dus nog een toestel bestellen was geen optie omdat ik niet eens wist hoe het vorige ging afgehandeld worden. De klantendienst was ook niet in mijn moedertaal, ondanks de website wel in mijn moedertaal was. Dit was de slechte klantenservice die ik ooit heb gehad, zowel online als in het echte leven. Heel dit gebeuren duurde 3 weken.

I brought a phone. It was supposed to be next day delivery but it didn't come 5 days later And it was broke when it arrived and the I had to send the phone back Then I had to argue to get my refund back because there was not going to send me a new phone. And when you phone customer service , all they keep saying is the given time we ve past it to the relevant team I think I have give them time it has been 20 day now

Brilliant first experience with HMD I bought a refurbished HMD Skyline. Received it just 3 days later. Pristine condition. Photo was great but battery not good enough for me. So I asked for a product return (straight in my account), followed the free DHL return process. I received the full refund like 1 hour after the phone arrived back at the company. Had no need to contact the customer support, everything was one point and I salute my experience as a customer. Highly trustable from this experience.

Nokia 2660 is the shittiest feature phone I have ever owned. It must be made by people who have never owned a feature phone before. Worst things: - keypad is both shit to click and does not register clicks even when firmly pushed - spelling help is ridiculous - everything about writing on it is absolut trash - emergency button is in the way - sound control is in the way so the phone turns sound off on its own

Ich versuch’s nun über den Weg. keine Email im Impressum, Kontaktversuch per Kontaktformular fehlgeschlagen. Grund: error - “Versuchen Sie es erneut” Bestellung: EAP43506 - wann Zustellung?

What an shame in needing to give a star, even to rogues don't deserve it in order to make a review. Older days I used to travel a bit and particular "style" of business management seemed to acceptable when buying and selling goats in asian markets, not so much this day and age in Europe. If I don't hear from them by the end of a day tomorrow, I'll be cancelling payment via credit card, as I've spent 2 days trying/"chasing" (failing) for the order placed 4 days ago. Have been promised next day DHL delivery.- no notification and worse of all their "email contact form" doesn't work at all, that I tried several times over. I've got a feeling, they are just a scam, stealing peoples money, without and intension to fulfil their contractual obligation. Trading Standards will be informed too, but such shambles of a business have no place to operate in Europe and/or UK. Avoid, like a olague.