Hisense USAReviews of hisense-usa.com

Rude customer service, $900 tv won’t stay connected to wifi since we bought it. Wants us to unmount the whole tv to take a picture of the back model number before they will get a tech out, When I have provided all receipts and the serial number.

Would give zero stars if I could. Registered the product online. Need to file a warranty claim. No clear way to do it via the website. Sent and email clearly explaining the problem, serial number, model number, date purchased, where purchased (basically everything they ask for in the registration process). The email response was to ask for exactly the same information in the registration. Called their customer support number. There is not option to go directly to warranty support. Had to go through the "troubleshooting steps" their AI agent provided. Finally got to a live person and that was a nightmare exponentially. She wanted the exact same information as the registration and told me she could see it was registered but could not see any of the information. I have sent a message to everyone in my department and all family members to avoid anything with the HiSense name on it. Absolutely horrible!

Two months after buying my Hisense TV, it started smoking from the back and almost caught fire in my home. We had to throw it out the window to stay safe. When I contacted Hisense, they asked for pictures and said they’d “look into it,” but then provided no real help. A brand-new TV should NEVER become a fire hazard, and a manufacturer should take immediate responsibility for such a serious safety risk. This isn’t just poor quality — it’s a danger to families. Until Hisense takes product safety seriously and supports its customers, I strongly recommend avoiding this brand.

This is regarding a deep freezer by this manufacturer. I had it just over a year and it died. It was literally never full just a couple of chicken strips and pizzas in there and it literally died for no reason at all. I would never buy anything else from this manufacturer. I know that companies do make products with the pre-knowledge of inferior products so that they won’t last forever and you would buy them again, but I don’t understand why they think you would buy them from that manufacturer again oh well.

I would give this company negative stars if possible. Less than 1 year ago I purchased a 50 inch television to use in my spare room. 3 months ago I moved my home office to a leased space in a business park. I am the only one in the office, I run an IT business and work long hours. I brought my Xbox and this tv with me to use in my downtime. This tv has maybe 6 hours of use on it. When I turned it on it had lines across the screen. This is 100% hardware. Now Hisense claims it’s out of warranty because it was used for commercial purposes. It in no way was used for business. I’m the only one here. This office gets no foot traffic. There is 6 hours of use. You get what you pay for I guess. *Low priced electronics (I should have seen it coming) *Low quality product (fails after 6 hours of use in under a year) *Won’t honor warranty (invalidates warranty for any possible reason - TV would have failed no matter where it was located) For the record, their warranty states they don’t support commercial use, however the term commercial use would indicate usage with the purpose of making money. Since I was on my own time, and this is not used for any business intent or purpose or by the business in any capacity, it does not qualify as commercial use. Their warranty does not state what location is restricted. Under their definition of commercial use, then your car that you drive to and from work is commercial use…. Idiotic, right?!? I asked them to do the right thing and they declined. I will buy another TV, but never will I buy a Hisense again.

Worst TV ever

Had this tv just under 3 years and it turns off every time I start a show. Customer support says they can not help at all as the warranty is out. Never had a tv die so quickly and never had customer service not even be willing to troubleshoot before just saying you’re out of luck. Don’t buy one it’s not worth the money

I ordered a Hisense portable air conditioner from Costco at the start of summer. We were in the middle of a heatwave so I was anxious to get it set up. Once it arrived, it took a tremendous effort for my wife and I to get it upstairs as it weighed over 80 lbs. That day I took it out of the box and started setting it up. I quickly realized the box was missing a crucial part. There was no window kit at all. I called Costco customer service and they in turn contacted Hisense. They told me Hisense had 3 business days to respond. After a week Costco called me to see if I’d heard from Hisense. I hadn’t. They contacted them again and Costco called me telling me Hisense needed pictures of the unit for clarification. Ten days after that Hisense called me and said they did t know which part I needed. I informed them that Costco gave them exactly what was missing including the part number. The woman from Hisense was extremely rude and told me she thought I was making it up to get a second window kit. I was in disbelief. I’ve never been called a liar by a company before. I Called Costco and they said they would follow through. By now it was nearly a month since the ac arrived. We had had two plus 100 heat waves that we had to suffer through. One week late Hisense called again and said they were sending another window kit and it should arrive in 5 to 10 days. Ten days later nothing had arrived and I contacted Costco. Costco called me back and told me Hisense was sending out another window kit. That one never arrived and it’s impossible to believe they ever sent a single one out. Ten days later I contacted Costco and they had the unit picked up by UPS nearly two months after it arrived. Hisense has no shame and they have no respect for their own product or their customers.