Hisense USAReviews of hisense-usa.com

One star is to many . Waste of money . Garbage . Will drop internet even with a either cable . Spend a little more for a Samsung

I’ve never owned this brand before this was the first time and sadly to say it’s the last time I buy this brand at first it was a great picture and it worked great then two months later it started having issues the picture quality wasn’t the same started freezing up glitching. The apps corrupt what a wont open I contacted customer service and the service is very poor and very unprofessional. I don’t recommend this brand.

The compressor quit working on a 3 year old fridge and they won't cover it because the original Lowe's receipt is so faded it can't be read - I have a delivery statement but not good enough

I have their 65" TV and the main HDMI port with eARC stopped transmitting sound and will no longer control my receiver. I called to submit for warranty and spent hours on the phone only for them to refuse support. They will just come up with excuses to reject the warranty. They first told me to use an optical cable for the sound as the "fix." That is not a fix as it provides lower quality sound and does not actually fix anything. The HDMI port is still bad and does not work as it should. When I said that, they then rejected warranty because they said that they don't recommend the use of an audio receiver. What?? I have never heard something so ridiculous. That is precisely what a receiver is for and has no bearing on this TV or how it works or doesn't work. What a piece of crap company. I now have a $1000 piece of garbage in my living room. They also said that the built in speakers work so there is no reason for repair. Never mind that one of the ports no longer works. I will never again purchase anything of this brand after learning how they are the hard way. DO NOT EVER PURCHASE ANYTHING OFNTHIS BRAND OR YOU, TOO, WILL WASTE YOUR MONEY. By the way, the search forums and this loss of sound is way too common of any issue and Hisense is aware of it. I had already purchased the TV when finding this issue. What a garbage company with garbage employees. Their Rep was rude, I could hardly understand him, and he didn't know anything about audio/videos systems. Buyer beware!

If I could give negative stars I would. Terrible, horrible customer service. Our Hisense refrigerator started leaking less than a year after purchase and they intentionally ignored us and gave us the runaround until the warranty was up so they wouldn’t have it fix it. Will never ever buy anything from this company ever again and I would advise everyone else to do the same.

Called customer support and it took me 20 minutes to actually talk to someone, then my connection ended before anything could be done. I think they hung up on me. Terrible support.

We bought a Hisense TV from Sam's Club to be housed in our farm house, which we only visit occasionally on weekends. Immediately after installing the TV, noticed black streaks coming down the upper left of the screen. We had already missed our return window with Sam's by the time we made it back out to bring the TV home and return it, so we tried to file a warranty claim. They hackled us to death with separate requests for pictures and videos of the issue. They would say, we need the entire screen (even though the portion cut off in the photo was the trim in the bottom right corner). After 3 or 4 times of back and forth pics and videos, I received a phone call stating that they determined that it was an issue with the optical film, likely damaged during shipping or handling, and that it would not be covered under warranty. I told them that I put the photos into chat GPT and it said it was a backlight issue, and asked them what ever happened to having a technician come out and access the problem, and how could they make a definite determination using pictures and videos only? He told me to try back with Sam's, after I already told him that the return window had passed. We are now just out all this money for this TV. Customer service is horrible, and we will never buy another Hisense TV.

Worst customer service ever. My 4 month old Hisense refrigerator quit working 11 days ago. I called the company and got transferred from one person to another and got disconnected twice and had to start over. I was given a claim number and I was told to send in a copy of my receipt and a pic of the model number, date of manufacture etc. why I did right away. A week has gone by and nothing, I called again yesterday and was told they were sorry nobody has responded but they would put in a another request to have someone call me with a time to set up an appointment. My guess is that I will hear nothing and will have to make yet another call. I will NEVER buy another Hisense product. The cheaper price isn't worth it.