Hisense USAReviews of hisense-usa.com

Was gifted a tv by my brother who is in the military. He is deployed for the war right now. The TV, warranty and everything has only been registered to me. It’s 100 inch tv. There is a single pixel out in the middle of my tv and they had me send them all these things to verify it’s my tv except I don’t have the receipt as it’s not given to me and I cannot reach him because he is fighting the war and I am getting the run around. I will never get this brand again. Although it was not my choice to begin with.

I received horrible customer service when I tried to exchange, a portable air conditioner that had stopped working properly.I spent two days on the phone with two different terrible customer service.Agents that offered me no relief.

We watch the TV one day and all of a sudden the TV goes ghosting with lines through the whole TV. We call the company for the warranty cuz we've only owned it for a year. They sent a repairman 5 days later so we could not watch TV for 5 days cuz it was broken and then when the repairman came they told them it was unrepairable he destroyed the TV we had to pay him $50 to take it cuz it was too heavy for us to take and dispose of. And now we have to wait according to them two business days but since he came late it adds another day three business days there's a weekend in between 2 weeks without a TV with the biggest basketball game on I begged them for a refund so I can buy a different brand but I have to wait the worst customer service

these tv are garbage save your money and buy a real tv, home screen is slow they use crap processing parts

What a horrid company to try and do business with. I've been without an oven for 6-weeks! DO NOT BUY ANYTHING from them. They do not call back. They do NOT send parts. They do NOT care! I just want them to take this crappy oven back!!!!!

The absolute worst company and worst customer service I’ve ever experienced. They are literally stealing money from people by selling defective products and then not honoring warranties and making the whole customer service so impossible that it’s obvious they are trying to get you to give up. @IHATEHISENSE

Our first gas stove that was ordered wasn't even correctly made - the delivery workers thankfully noticed that a piece for the front burner of the stove didn't fit before it they installed the unit. Hisense was informed and we were told a replacement would be sent 24-48 business hours later. The replacement unit did come within that time frame, but after having the oven installed all weekend (was delivered on Friday), my family kept insisting that there was a faint gas smell in the kitchen. Come to find out that there is a literal GAS LEAK from a faulty part within the stove. Upon calling the company, my family was told that they will 'have someone call within 24-48 business hours for a technician to come and check it out.' After the 48 hours, we called again since we didn't get an update. Turns out that Hisense had done a search for a 'Tech in our Area', but when there weren't any, THEY JUST DROPPED IT. They didn't bother to inform us about any issue on their end, they didn't bother to contact the department store we had bought it from, they just decided to do nothing. Every time we call customer service, we are told completely different information from what we had been told before. Became a nightmare of a process to try and explain that our product was faulty and we were NOT going to pay for it. Ended up just asking for a store credit and moving on to another brand that we are more confident in. Do NOT recommend working with this company for ANY of their products. Spend the extra cash and go for a more reputable company.

I am extremely disappointed with the customer service and the company’s failure to honor its warranty. My oven — which is less than two years old — has not worked for over a month, and despite constant back-and-forth communication, there has been absolutely no resolution. The company has acknowledged that my warranty is valid and confirmed that all required documentation has been received and is complete. Multiple representatives have told me everything is “in the system” and that my claim is approved or being processed. Yet nothing actually happens. Every time I call, I’m forced to repeat the entire situation because there seems to be no coordination or accountability. I’m transferred between departments, placed on hold for long periods, and promised callbacks that never come. There is no urgency and no clear timeline for repair or replacement. A product that is less than two years old should not fail like this — and a warranty should not require this much effort to be honored. Instead of standing behind their product, this company has left me without a working oven for over a month while continuing to delay action. This experience has been frustrating, exhausting, and completely unprofessional. I would not recommend this company to anyone who expects reliable customer service or a company that actually honors its warranty.