Hisense USAReviews of hisense-usa.com

My 75" is under 6 months ago. It started making a popping sound. In 1 day I was on the phone with 6 different reps for 3 hours !! I was told there was a firmware issue & I was to go through the troubleshooting things they told me to do. Nothing worked. They made a appt to come out Friday. Instead I got a call that there is a guy coming out to exchange the motherboard. THEN another call today telling me to do a software update, He couldn't figure it out either. I will never buy another HiSense again !!

My Hisense TV only lasted 3 months before lines appeared on the screen. Customer service had the audacity to tell me there is a crack on the inside of the screen, which isn’t covered by their warranty. Do not buy this trash product.

Hopeless to get in touch with. No service at w/end.dishwasher only 4mths old not working, unable to get engineer until 5th Jan 24.

I received a replacement tv from Walmart which is a Hisense. I tried registering the product on line and I needed to upload a receipt. Since this was done on line I didn't have a receipt. I spoke with someone in customer service and he claimed he would make a notes stating everything I said. I called back to make sure the product was registered I spoke to another representative and she stated no, the serial number is incorrect from what she sees on line. I told her I was giving her the information from the box. I requested to speak with a Supervisor of course no one was available. I asked for a call back.

Do not Buy - Terrible warranty support. Don't waste your money. Horrible customer service. Purchase a Hisense portable AC and 65 in TV. AC was bought on June 2023 and died on Aug 2023. I contacted the customer service and a technician was sent to my house. A technician wanted to take the part that had nothing to do with the problem. Called customer service and sent what they needed me to send. They withdraw 100 dollars from my credit card to send a picture of the cord and if i do not, they will take the 100 dollars. I was informed that the AC would be sent to me 18 days ago and would take 7 to 10 business days to receive it. After three weeks, I called and what I heard that made me hang up the phone. The merchandise has not been sent yet and it takes 24 hours to process to send it to me. TV broke after 8 months. My son watches this TV only once a week. A series of lines appear everywhere. contacted customer support. The diagnosis was that the panel is not good, and they will send me a check when they receive the requested documents. I sent whatever they wanted me to send, but still, I have no money, and they keep telling me that I will receive the check in 4 to 6 business weeks.

If I could give a Zero Stars I would! I remodeled my house and my oven broke after 3 uses. I have been contacting customer support and no one would return my calls to get a technician out. I was then told I needed to call a technician myself. I was given multiple phone numbers to call but I was not in the correct location. When I finally connected with a technician, I was told I would have to pay $120 for someone to come and assess my oven, and then pay another fee for repair. I called the customer service again and was told they had been trying to contact me and essentially this was my fault. They had the incorrect number and I corrected this number but they kept calling the incorrect one. I finally asked to speak to a supervisor and told them I wanted a full refund and that I was not happy with the customer service I have received, and I do not have confidence in their product. I was told they had to go through an approval process and could not make an exception. I asked to speak with a manager and was told they would call me back within 24 hours. They never call me back and I have to keep calling them. This process started on August 17, 2023 and it is now almost September. I do not recommend this brand to anyone. The customer service has been horrible, they are rude and place blame on the customer. UPDATE: It is September 12 and my oven is still broken. I had a technician come out but he wasn't familiar with Hisense products. He got the oven working but now the door is locked shut. He had to have Hisense send him a tool to open the door. That was a week ago....... They still will not do anything because it can apparently "still be repaired."

Advertise products with streaming apps integrated but apps do not work and support does nothing but tell you to talk to someone else.

I bought a 14,000 BTU medium room window air conditioner. I kept it in the box over 30 days while I prepared the room where I was to install it. When I opened the box I found the unit to be damaged as if something very heavy had been dropped on it in the store. Lowes said I needed manufacturer approval for an exchange. I contacted Hisense USA for exchange approval and explained my issue. they immediately said my warranty is void before I could even register it. The box says 2 year warranty, they told me I would have to pay a repairman to come and fix the unit and that I would have to purchase the parts to repair the broken unit. I should have checked the reviews on this company before my purchase as their products and warranties are not worth the paper they are written on. Their customer service should probably remove the word service and replace it with another word because service is not anything they are providing!