Hisense USAReviews of hisense-usa.com

I purchased 2 hisense u8k tvs 2 years ago and one already has a bad video board and of course 2 months out of warranty. The TV does look great but a terrible ui that known for a weak processing. 4k looks great but anything upscale is terrible. Save your money and buy a sony tv as the upscaling is amazing and a reliable tvs.

I purchased a Hisense TV from Costco and did not open the box until several months later due to renovations at my commercial property. The TV was stored safely and unopened during this time. When I finally unboxed it after renovations were completed in April, I discovered that the screen was damaged internally, even though the exterior was in perfect, brand-new condition—no visible scratches, dents, or signs of mishandling. I contacted Hisense customer support and explained the situation. I offered to provide documentation from both the city and the shopping center to prove that the location was under renovation and the TV remained unopened. I also requested that the case be escalated to management if the representative could not make a decision. Instead of offering assistance or escalation, I was told to contact their legal department—a completely inappropriate and unreasonable response for a standard customer support issue. I find it unacceptable and unprofessional that a customer simply seeking support for a defective product would be redirected to legal without a proper investigation or explanation. Their claim that internal panel damage is automatically classified as "physical damage" makes no sense when there is no external damage. How could a customer possibly cause such an issue without even opening or touching the TV? I am seeking a full replacement or refund for the TV. If Hisense is unwilling to take accountability, I will be pursuing resolution through Costco and sharing this experience publicly. I would also like Hisense to review and improve how they handle escalations and support genuine customer concerns.

Steer clear. They sale lemons! Tv stopped working after 3 years of use. Manufacture date of 2021! I was sitting watching tv when the screen suddenly blacked out, sound was still on. I turned the tv off to reset it and that was it. Some weird song cycles whenever I turned it on. There was zero damage done to this tv. Customer service and trouble shooting techniques are a joke. I have a flatscreen from 2008 still working just fine without ever having any replacements. Hisense is a joke. Save your money unless you only need the product for 3 years or less.

I called cust. serv. re. minor issue, They required serial #. IT IS ABSOLUTELY IMPOSSIBLE TO READ. IT IS SOOO MINUSCULE I told them I can't see it. They said sorry then. In order to get it from tiny label, I had to keep moving TV. It fell forward and no longer worked. Still under warranty they refused to do anything. Counting it as physical damage; which would never have occurred had printing been for humans. Customer service sucks.

If I could leave less than one star I would. I bought a Hisense refrigerator and 14 months later it stopped getting cold. It had a two year warranty and so I called and my claim was approved. However since then it has been nothing but the fun around. Countless hours spent on the phone with them making promises about calling a service tech but this never actually happening. Countless hours talking to rude customer service reps based in the Caribbean. Hundreds of dollars spent having to eat out or by non perishable foods because I have children in my house and don’t want them to get sick. They don’t care. Their product is awful and so is there customer service. Do not get lured in by that 2 year warranty—- it’s pretty much worthless.

I couldn't give a zero star, tv powered down while streaming and never came up, less than 2 years of buy of a new unit, very disappointed never looking at any Hisense product ever.

Do not buy anything with the Hisense brand. We have had our refrigerator for less than a year and have had to have it serviced 3 times. When trying to talk to Hisense about getting an extended warranty to cover and obviously flawed product their only response id if its longer than 90 days there is nothing they will do. We have had nothing but problems from this refrigerator.

I wish I could give less than 1 star. Customer service is an absolute joke. Compressor went on fridge after 6 months, totally under warranty. They decided it wasn't repairable and it took them over 10 days just to produce the Return # just so Costco could then process the return. Their standard answer was 24-48 hours for everything. Couldn't speak to anyone higher up, just hurry up and wait. Who goes without a fridge for more than 10 days??