Hisense USAReviews of hisense-usa.com

Did not appreciate the manner in which my case was handled regarding a defective chest freezer.Within the 4yrs of having this freezer it stopped working twice.It was given to me as a Christmas gift back in 2021 and I was not able to produce a receipt and despite me providing other details regarding the purchase it was no good in getting it repaired.I was even told without having a technician access it that is was not covered under the 5year warranty.I will be throwing the freezer out likewise all the other Hisense products I own as well as telling my friends and family about the poor experience so they can boycott this brand!

If I could leave zero stars I would. To start we purchased the 85” hisemse tv at wal mart just after Black Friday last year, the tv was less than 3 months old when the volume started rapidly turning itself up on its own, I wasn’t too concerned with that and just would turn it down, then not long after the right side of the screen went darker than the left, very aggravating to watch on at that point and contacted “HISENSE” took a couple months b4 they finally replied. They ask for the model and serial number, purchase date, the store location, the store purchased from and price we paid. We provided all of that and then they said we need the receipt showing we purchased the TV, being 5-6 months at the time that receipt was long gone, they faded away to a blank paper after so long, but I gave them pictures of the day we bought it, pictures of it in my truck, pictures of it in my living room, pictures of it installed on the wall. Went back and got the bank statement where it shows I purchased the tv with the dates, price and store. They responded with simply “NEED RECEIPT OR WE CANT HELP YOU” kinda lost at this point, don’t wanna spend the money again on another “BETTER BRAND UNIT” this time after just paying good enough money for this one and the one in my bedroom. How do companies get away with outright theft? Does lemon law apply to junk TV’s? I have other of their products but will never purchase another, and all my friends and family are on board also. I like to give these companies time and the benefit of doubt but after all these months and no help, stop replying and down right now”YOURE OUT OF LUCK” from them has really left me no choice but to come here and leave this review. It’s gonna go everywhere I can possibly leave it, theft is theft, sure I willingly paid for the product, and got said product, but may as well be selling people empty boxes at this point. Be a lot easier to throw in the trash atleast.

Saturday 19th our refrigerator went out. 10 months old. Wife called CS and they sent us an email. Said a Tech would reach out. Nothing and we called back on Wednesday and CS said we were on hold for whatever reason. Said they changed it and a tech would reach out. Wife reached out today (Thursday)to tell them we've not received a call. CS said they'd be out next Wednesday. Wife asked if we could get an RA. No, a Tech has to look first. So we have to go almost 2 weeks before a service Tech comes out. We've already ruined food from your junk. Thanks a lot for the help. I will not be buying Hisense anymore.

I called because I was trying to mount my brand new television to my current wall mount. The first thing they did when I called customer service was lie to me and tell me that their TVs were not made for wall mounts. When I told him he was lying to me he simply hung up. They don't include the hardware, meaning the screws that actually fit the TV in the box so you have to go out and buy them but but they won't tell you what size they are so you have to buy a lot of different sizes just to figure it out. I decided if their support was this awful before I even turn the TV on it was better to return it to Costco and get my money back

I bought a portable ac unit for over 300 dollars. It weighs over 125 pounds. Worked well for 15 days, then stopped. Customer service was worse than the failed product.they couldn't care less thet I have a bad heart, my bedroom is 3 flights up. The unit i bought said they have technicians who will service the unit. Nope.. I was degraded and insulted. The website is a travesty. As soon as you call you get put in hold with Mexican standoff music. It's like a bad Clint Eastwood movie. I will bring this unit back to the store but I highly advise this company gets shut down!!!

I recently purchased a Hisense 55u8n. I had issue with settings on the TV. I was having trouble figuring it out so I call customer service. What a waist of time. The customer service was so unprofessional and did not even know their own product. The 1st person was laughing and talking with someone else near them barely paying attention to me. They did not know the product at all. I asked for a supervisor and she was not much better. She was more professional but again didn't know the product. Everything i was told to do was wrong and after 4 days figured it out on my own by accident. I was actually looking for a different feature when I found the fix to my original issue. Was just a setting problem and they were alluding to a defective TV or said my hi end TV just couldn't do what I expected it to do. If I could give their customer service negative stars I would.

I spoke to Nicole at around 24 June 2025 2pm USA time. I am from Singapore but I am facing some issues and need immediate help. Nicole is not proficient in Hisense product and directed me to Asia Website. 2pm USA timing is 2am Singapore timing whereby it is not in it's operating hours. This is annoying as I have to wait till tomorrow.

we bought a Hisense 7.0 CU Chest Freezer in end of June 2022 and it just stopped working over the weekend.. I didnt even make it 3 years. Called customer service and the company doesnt honor their product after 2 years. We lost $100's worth of food. They didnt seem to care. Do not recommend. What a joke. I read chest freezers are supposed to last at least 10 years. DO NOT recommend this company!!!!!