hirsch.comReviews of hirsch.com

These folks take liberties specific to parking where they wish anytime they wish. No uniformity regarding driver behavior specific to double parking in lots in which semis aren't supposed to park. Moreover, reaching anyone at this firm appears to be futile at best. I prefer no AI driven communication.

I am very irritated. I bought a tumble dryer, but before the purchase, I specifically asked the helpdesk if this dryer is vented, as I do not want one that requires a pipe, and I have nowhere to put the pipe to go outside. She confirmed that the unit, in fact, does not require a pipe. I went ahead and placed the order, and to my surprise, the unit that came needs a pipe to be fixed that leads to the outside. Secondly, the courier did not even inform me that they were on their way; I was at work. They dropped it at my flat. Luckily, my son was home, but they made him sign and left it outside in front of the garage with no help moving it into the house. This alone is unprofessional. The consultant phones me today after I sent a message, and keeps saying the same model, but the upgraded one does not come with a pipe. How is this relevant? I don't care about the new upgrades. I asked about the one I ordered; if I knew this, I would never have bought it. Their solution is to send it back and give me a more expensive one where I need to pay in a difference. How does this make any sense to them? I expect more from this company – much more.

We bought a Tajima TMEZ machine from Hirsch Solutions. When doing my research, I had a couple of conversations and demonstrations where the Hirsch team showed me the machine and how it worked. One of my major concerns was of course with any big purchase you want to know about maintenance and service after you buy. I was assured on multiple occasions they had top notch technicians and sales people who were always there to help and to get the machine back and up and running if there were any problems. Our machine went down yesterday, and I have spent the last two days trying to get my salesman or a technician to call me back. It is almost laughable how pathetic the service after the sale is. Phone after phone call I am assured by people handling the calls, that the technician will call me back. I tried calling Jeff - my sales rep in Fort Worth - at 10:45 am this morning and he asked if he could call me later. I said sure and at 5:45 tonight, there are still no calls or texts again. If you are looking for a company that is filled with excuses and “work from home,” this is your company. If you are expecting help with your machine after you buy it, you are better off trying to get water out of a rock. My recommendation would be to look elsewhere for a company that has much better service for the customer after the sale.

After 2 weeks of receiving our Samsung microwave on line it started to make a terrible noise when switched on with the table rotating. The defrost option also did not work. When we asked for it to be replaced we were told it would cost R200 to be collected and returned. we do not have a Hirsch in Sedgefield. Now as I understand it, the consumer protection act stipulates that the seller should not pass the blame onto the supplier. So it was collected at our cost and once returned the same problem, although slightly less noisy, persisted. Again, more correspondence to Hirsch with the usual...sorry for your inconvenience. So, collected again and at last, after almost two Samsung replaced the microwave with a new model. This was dealt with by Hirsch Milnerton...product model no..ME83X

Lounge suite purchased June 23. Arm rest issues and padding - after 6-8 weeks of continually fighting with them, eventually resolved. Now side panel falling off. Sent mails called NO RESPONSE.

Ordered online and from then on it was a nightmare to get delivery. Organised for people to stay in our house for scheduled deliveries that never arrived etc. They delivered seven days after ordering but it was just a lucky coincidence that someone was there to accept the dishwasher. Hirsch's is clearly a company that doesn't care about customer service or experience. Thankfully, there are lots of others out there who supply white goods, and I'll use them in future.

Hirsch in South Africa. They sent me a reject and they ate avoiding paying my refund. I should have the reviews before. These people are crooks. I ordered AEG washing machine in October . The machine was not packaged properly when it was delivered, there was no protection at all, the white fomo things were broken and sitting at the bottom of the plastic that covered the machine. I looked a reject,I think it was rejected by a customer. I wish I could show you pictures for you to understand what I’m talking about. I returned the machine,on the 14/10/22 the machine was collected. They told me refund takes from 17-14 working days. Today, the 7/11/22 when phoned them , they are telling me that they are still going to check with their workshop if the machine reached the their workshop. I phoned 5 times, they kept saying they will come back to me,no one came back to me. I’m not going to talk to them anytime, I’m seeking legal advice, I’m tired of their nonsense. And I will never buy from those crooks anymore,never.