Jane T.
After a 1-time purchase be sure to check all emails inc Junk
CHECK ALL CORRESPONDENCE…..INC JUNK BOX! I succumbed to requesting one of the soulmate portraits just after Christmas from a notification advertising it as £1.00. I paid for this via PayPal for safety. The £1 was taken in two 50p transactions, which I felt was odd. I didn’t download the app or authorise any further payments and thought that was that. Yesterday I received notification from PayPal stating I had authorised £24.99 via a temporary payment?? Had PayPal not have emailed me I wouldn’t have known. I raised a PayPal case straight away to claim the money back, cancelled any further payments and left a review to warn others. I hadn’t seen any clear upfront warning this would happen from ordering a one off portrait. BUT NOW FOR THE GOOD BIT…….(the update) Within a hour of leaving the review I was contacted by hint.com customer services requesting more info for this to be looked into. Following the supplied info they have addressed the matter, apologised for the situation and refunded in full. (Incidentally PayPal rejected the claim so much for buyer protection) Hint.app customer service has been excellent, efficient correspondence and am so grateful it’s sorted. I have since seen an email in my junk mail regarding an auto subscription but as far as I was concerned the one time purchase was the end if it so I had no reason to follow anything up or check. Thank heavens for good after sales customer service. Thank you Hint.app