With 900K+ monthly users & 51M+ matches yearly, Hily is the app to date as you are, your way. Find love, fun, friendship or anything in between, make real connections and enjoy dating with Hily!
hily.com (hily.com) has 378 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Website
hily.com
Category
Adult Entertainment
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Staff was helpful when I was experiencing an issue. Few other things need to be corrected and/or addressed/adjusted; date and time being one of them. As it was wrong for my area. Thank you.
Response from hily.comFeb 8, 2024
Dear Jayden! Thank you for your kind words! We are glad our staff could assist you with the issue you were experiencing. We appreciate your feedback regarding the date and time issue. Please reach out to us to elaborate on the matter for further assistance. You can contact us via Live Chat or [email protected] email address. We are here to help!
MF
MF
Customer care is unbelievably awesome!
Customer care is unbelievably awesome! Thank you for really doing such a fantastic job, doing your job! Rare to find such helpful and fast customer care.
Response from hily.comFeb 8, 2024
Dear Customer! We are thrilled to hear that you had a fantastic experience with our customer care team! Thank you for taking the time to share your positive feedback. Providing helpful and fast support is our priority, and we are delighted that we could assist you effectively. If you ever need further assistance or have any questions, please do not hesitate to reach out via Live Chat or [email protected] email address. We are here to help!
CD
Carl D.
Refund refusal, following their own system failure
They popped up a lifetime offer for around 69.. I purchased it. Then as soon as it was confirmed and not a minute later, a pop up showed for the same product for 49.
That is BS is you ask me and extremely unprofessional.
Went on chat.. refused to refund me or refund the difference.
Despite having a screenshot as proof.
Response from hily.comFeb 8, 2024
Dear Carl! We apologize for any frustration caused by the pricing discrepancy. Please reach out to us via Live Chat or [email protected] email address for further assistance regarding the refund and the pricing matter. Thank you in advance!
JO
Jonathan
Customer Support
I got the premium + edition and today when I went to use my daily unblurs I noticed I could only use 1. I contacted customer support and there was no delay with a resolution. I don't know of another app that I more swift with customer support. 5 stars for customer service 💯
Response from hily.comJan 29, 2024
Dear Jonathan! Thanks for your kind words! We are thrilled to hear about your positive experience with our customer support team. Swift resolution is our priority, and we are glad we could meet your expectations. If you have any more questions or need assistance, feel free to reach out via Live Chat or [email protected] email address. Your satisfaction is important to us. Enjoy Hily!
TO
That One G.
To Go Further Or Not To Go Further That Is The Question
This wouId have been a 4 star review if I had written this review early on in my use of the Hily app. I was enjoying using Hily. I would be contacted first by users and I would contact users first but there would never be a second contact. Mr or Mrs Hily, who replies to this, understand that is not my chief complaint; I can live with all of that if the following did not occur. This is the big issue with Hily.
It is possible to run out of people to meet! On a dating app, you run out of people to meet? Hily has a solution. look somewhere else. You might be in a position where you can only look at people 50 miles away, The Hily answer is to look 100 miles away then 150, 200, 400..., How does that sound Mr or Mrs 50 miler? Hily is a dating app. How far will you go for dinner date? The question comes down to how far is too far and who should decide that distance? Hily believes they should decide, not you. When you out grow their dating site a screen comes up stating:
Expand your horizons.
You have swiped on all the people in your area, Expand search area or filters to see more users.
This comes about because you swiped no on people and you will never get a second chance to see any of those people again. Be very careful of who you pass on because you will never see that person again. That my friends is how you, especially outside of a metro area, run out of user to see. Hily becomes a virtual paperweight instead of a dating app. Hily's answer is to look further away. Good luck working out that dinner date. One way this could be mitigated is to create a hold option where you are neither saying yes nor no but I'll revisit this person. Either way, when you see that message, YOUR settings no longer matter, look further, even further, and even further. Do you wish to pay money to go further?
Response from hily.comJan 29, 2024
Dear Customer, thank you for sharing your detailed feedback regarding your experience with Hily. We understand the frustration of potentially running out of matches within a specific radius. Our goal is to provide a positive user experience, and we apologize if this aspect fell short for you. Your suggestion of a 'hold' option is noted, and we appreciate your insight. We are working on refining our algorithms for a better experience. Thank you for understanding.
LO
Loli
Nice I love it
Nice I love it
Response from hily.comJan 10, 2024
Dear Loli! We are thrilled that you are loving Hily! Your satisfaction is our top priority, and we are glad to hear that you are enjoying your experience on the app. If there is anything specific you would like to see or any way we can further enhance your time here, please let us know via Live Chat or [email protected] email address.
NM
Nathan M.
Really enjoy the app
Really enjoy the app, met my girlfriend and was able to get a fantastic jumpstart to our love, and seek out a woman overseas with less Western feminist values. The Hily app helped me stand out from the crowd and go for the top streamer and have her fall in love with me. Haha! Thanks Hilly!
Response from hily.comJan 10, 2024
Dear Nathan! It is wonderful to hear that Hily played a meaningful role in your journey and helped you connect with someone special. We are delighted that you found success and happiness using our app. We aim to provide a platform that fosters genuine connections and memorable experiences. If there's anything else we can do to improve your time on Hily, feel free to reach out via Live Chat or [email protected] email address.
AN
Ange
C'est parfait.
C'est parfait.
Response from hily.comJan 10, 2024
Cher Ange! Nous sommes ravis d'apprendre que vous trouvez notre application parfaite ! Votre satisfaction compte beaucoup pour nous et nous nous engageons à maintenir et à améliorer votre expérience. Si vous avez d'autres idées ou suggestions, n'hésitez pas à les partager via le chat en direct ou via l'adresse e-mail [email protected] : nous sommes là pour rendre votre séjour sur Hily aussi agréable que possible !
