hily.comWith 900K+ monthly users & 51M+ matches yearly, Hily is the app to date as you are, your way. Find love, fun, friendship or anything in between, make real connections and enjoy dating with Hily!
hily.com (hily.com) has 378 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Emotional D.
Cool app, like the customer service very much and the app it’s self pretty laid back!
Response from hily.comJun 6, 2024
Dear Customer! Thank you for your great review! We are happy to hear that you like our app and appreciate our customer service. It is wonderful to know that you find the app laid back and enjoyable. If you need any further assistance, please do not hesitate to reach out via Live Chat or [email protected] email address. Thanks again for your support!
JD
They answered my questions, and Tomas was very helpful, thanks again
Response from hily.comJun 6, 2024
Dear Customer! Thank you for your review! We are glad to hear that your questions were answered and that Tomas was very helpful. We appreciate your kind words and will make sure to pass along your thanks to him. If you need any further assistance, please do not hesitate to reach out via Live Chat or [email protected] email address. Thanks again for your support!
Bj B.
HILY has a helpful 24/7 chat that answered my questions professionally and with efficiency. I felt better and it gave me a sense of relief I want to give a shout-out to one of their chat members you know who you are Thank you so much you are amazing, helpful, insightful and caring of others.
Response from hily.comJun 6, 2024
Dear Customer! Thank you for your wonderful review! We are thrilled to hear that our 24/7 chat support was able to answer your questions professionally and efficiently, providing you with a sense of relief. Your kind words are greatly appreciated, and we will make sure to pass them along. If you need any further assistance, please do not hesitate to reach out via Live Chat or [email protected] email address. Thanks again for your support!
bam
Shoutout to Ivy. She's a customer service provider and helped me out a ton. She deserves a raise.
Response from hily.comJun 6, 2024
Dear Bam! Thank you so much for your amazing review! We are delighted to hear that you had a positive experience with our app and that Ivy was able to provide such excellent service — she truly is a valuable member of our team. We will make sure to pass along your kind words to her. If you need any further assistance, please do not hesitate to reach out via Live Chat or [email protected] email address. Enjoy Hily!
Keshawn W.
The employee is very nice she made my day 😁
Response from hily.comMay 23, 2024
Dear Keshawn! We are delighted to hear that our employee brightened your day! Providing excellent service and making our users happy is what we aim for. If you have any further feedback or need assistance, feel free to let us know via Live Chat or [email protected] email address. We are here to help!
Javier Vasquez N.
YO, this support is top+notch! Small discrepancy with words, but the information was direct and COMPLETEly informative!
Response from hily.comMay 23, 2024
Dear Javier! Thank you for your feedback! We are thrilled to hear that you found our support top-notch. We strive to provide direct and comprehensive assistance to all our users. If you ever need further support or have any questions, do not hesitate to reach out to us via Live Chat or [email protected] email address. We are here to help!
Meerkat T.
I understand the initiative, however, not only did I pay to upgrade, but also, after the initial month membership, they charge you more to see others that have visited your profile. What a rip off! Also, the swipe layout is annoying, accidentally swiped many times on others.
Response from hily.comMay 23, 2024
Dear Meerkat! We are sorry to hear that Hily did not meet your expectations. We aim to provide clarity on our subscription tiers and features, and we apologize for any confusion regarding the charges. We also appreciate your feedback on the swipe layout and will share this with our development team to help improve the app. If you have any other concerns or need assistance, please reach out via Live Chat or [email protected] email address. We are here to help!
N/A
I have to say this is probably the best app out there. Hopefully match group doesn’t buy them out and run them into the ground. Customer service immediately responded to an issue I had and resolved it. I was not expecting an immediate reply.
Response from hily.comMay 23, 2024
Dear Customer! Thank you for your fantastic feedback! We are thrilled to hear you consider Hily the best app out there and appreciate your support. Our customer service team is dedicated to providing prompt and effective assistance, and we are glad we could resolve your issue quickly. If you ever have any more questions or need further assistance, feel free to reach out to us via Live Chat or [email protected] email address. We are always here to help.
