Dee L.
Beware
Beware, when you order 1 box of the nasal strips, they choose 4 and put the order through immediately with no order confirmation email. You will see the overcharge on your credit card statement. When you call immediately to fix the order, they try to sell you additional products and say they will adjust the order, they do not and they send to you. Also, they send expired products, check the expiration date and they force you to return to Germany from the USA which is a $25 shipping rate, they do this on purpose so you do not return. Worse customer service, they do not respond to emails and when they tell you on the phone they will look into your complaint they do not!!!!! Do not buy from this company, it is a total scam.
Response from HiloiMar 17, 2025
Hi Dee Lef, We hope this message finds you well. We have made attempts to reach out to you through Trustpilot regarding your recent issue, but unfortunately, we have not yet received a response. If you have not received our previous emails and would like our assistance in resolving your case, we kindly ask that you contact us directly through the following link: https://hiloi.com/contact To assist you efficiently, could you please provide us with the following information to verify your order: 1. Email address used to place the order 2. Order number 3. Full name We appreciate your cooperation and look forward to assisting you further. Thank you for your understanding. Hiloi Support Team