High Country GardensReviews of highcountrygardens.com

I placed an order for Monday for five small plants. I immediately sent a follow up email asking if I could add two additional plants. An immediate AI response came to me and said someone would follow up with me regarding adding the plants. I emailed the next day and the next day as well as tonight asking for some sort of response. I have never received any type of communication from a person. Very disappointed in customer service and wish I had read all these reviews first. They have AI auto response to email set up for an obvious reason because they don’t take the time to return any of them. Very disappointed, hoping I can cancel my order before it ships.

I ordered 6 granita raspberry ice plants. From order to arrival it took 10 days. Plants did not look well. I sent pictures. A quick email response with a new order number for replacement. Couldn't be happier

Bad experience overall. I placed order online and before the order even shipped your website is having discounts and free shipping promotions. I requested price adjustment and you refused without hesitation. The same situation happened with another landscaping company and they refunded immediately. Then I received the grass in poor condition almost 90% dead. Overall terrible customer service and experience. Will not buy again.

All 14 plants came dead: 2 days en route and 2 days on warm weather porch. They do not guarantee condition once it leaves their warehouse. The condition had to be bad to arrive in that mannitol. Their “automated email” on arrival time did not arrive despite their claims.

Ordered a variety of plants all shipped within a few days but would suggest they never ship on a Friday. All our plants arrived in good condition, and are thriving after a month. Ordered in early May, it's now Mid June.

19 plants ordered - currently about half are waterlogged and I'm trying to save them from root rot. Six are infested with massive colonies of spider mites and aphids. Considering they were all packaged in a box together for delivery I'm sure the rest have also been impacted. Isolating them all in hopes that I can save some of them before it's too late to plant.

They ship fast, but the plants don't look like the photos; completely different colors for the coral bells I received. The cost was very high for the size of the plants as well. I paid $16 for them and they are 1/4 the size of the $10 plants I got from the hardware store in town. That store didn't have a large variety, so I bought 12 from HCG, and they are VERY disappointing.

All the seeds from a few that were to be wildflowers failed. Out of a very few live flower plants ordered one was totally dead on arrival. The field for the seed was cleared, tilled, and lightly strawed over the seed. High Country was emailed 3 times. One email they did request the dead little 4 inch plant. There was nothing buy earth rot roots, so we sent pictures. From the company came no response. Totally ignored a customer's concerns.