HiDockReviews of hidock.com

I am extremely disappointed with the way this situation has been handled. After I posted my review, your team contacted me and assured me that a replacement item would be sent. More than two weeks later, I have not received the replacement, nor have I received any meaningful update on its status. As a loyal customer who has trusted and supported your company for years, this experience feels like a complete disregard for customer commitment and satisfaction. Making promises to resolve an issue and then failing to follow through only damages the trust that long-time customers have placed in your brand. At this point, it appears that the promise of a replacement was made simply to appease my concerns rather than to actually resolve them. I expected far better treatment from a company I have remained loyal to for so many years.

Product never turned on, fell out of the bottom of my phone and support has yet to send me a replacement or even acknowledge that I have been sent a product that doesn’t work. SAVE YOUR MONEY DONT BUY THIS PRODUCT.

The Hidock P1 took just short of 2 weeks to arrive. However it has never properly worked since receiving it, as it is so buggy!! Even after updating to the latest software and firmware. The customer service is terrible, and takes ages to get an email reply from them. I’ve been waiting just short of a week for them to arrange the return. Avoid this product!!!

The product arrives in good time, feels fine. There are no clear instructions on how to use it. the support is responsive but of no help. its supposed to market itself as something that records calls using iphones and airpods. it only records you, not the person you are talking to, the you tube videos are set up by people who know how to set it up, they are not designed for someone using first time. huge disappointment

Absolute garbage, no support replying to any message, no assistance, no invoices and lifetime transcriptions included is a lie (but it never works properly so i never had any transcription) In almost a year, none of the bugs was patched. Totally useless product.

Spent 5 days trying to get suppprt as it can only record one end of the call... Absolute trash.

Avoid. Their customer support is an absolute joke. Purchased one of their devices with "Lifetime Free AI Transcription" and this has not been the case. Despite multiple messages and lazy suggestions from their customer care team (for example, unplug it and plug it in again) and several weeks of back and forth I now have an expensive device that is unusable without a subscription. Not only this, it took over 2 weeks for it to arrive to the UK. Avoid, avoid, avoid.

I wanted to love the H1 dock, and for the first few months after my purchase, it worked perfectly. However, the product has a critical flaw that makes it unusable, and the customer service experience has been a disaster. About a month ago, my dock failed. It completely stopped recording meetings, refuses to update its firmware, and constantly shows a "memory error." My attempt to get a working replacement was a catalogue of errors: 1. After lengthy diagnostics, support agreed to a replacement. 2. The first replacement was sent to the wrong address due to a zip code error on their end. 3. The second replacement took another week and a half to arrive. 4. The replacement unit has the exact same "memory error" and firmware issue. I confirmed this is a product defect by testing it on both my Mac and Windows computers. It's not a software or OS issue; the dock itself is faulty. I've now spent $473 on a defective product and a useless premium transcription service. I have requested a full refund and am waiting to see if they will stand behind their product. I cannot recommend the H1 dock to anyone.