HideIPVPNReviews of hideipvpn.com

Bad experience. Unfortunately, I made a mistake of buying a package believing this was a trustworthy company, but now I have doubts. All seemed to be working well, until I received a strange e-mail asking for the copy of my citizen's card or credit card... And that without any illegal activity from my part, just surfing the normal Web and accessing normal sites (for all ages). Although I can hide sensitive information of the documents, this request rises suspicions... I made some search and, although this company indicates an US address for correspondence, it seems that their real headquarters is in Moldova, an Eastern Europe country not very well quoted regarding corruption. Maybe they are trustworthy people, but my advice would be to be cautious about this service provider. This is their original e-mail text: "Hope this email finds you well! To provide you with a quality service in the future, we’d like to make sure that your transaction is valid. Fortunately, it’s a simple process. Just please let us check some of your information within the next 2 days. Please choose from one of the options below: - Send us an email within 48 hours with the copy/photo of your ID card or driver’s license matching your credit card or PayPal info (IMPORTANT: you can hide all sensitive information. Click to see our Terms of Service for details here. - If you paid by credit card, send us a copy/photo of your credit card showing the last 4 digits of your card number, its expiration date and your name on the card. Our apologies for this and have a great day! Thanks, Your Friends @HideIPVPN Team"

HideIPVPN It doesn't work after reporting to support for a refund, they refused and don't want to return anything.

HideIPVPN with a risk-free 30-day money back guarantee scam scam scam scam

I didn't want to extend my package, but they steal my money anyway! And they said they didn't offer refunds! That's a robbery!

I left a 1 star review as a verified buyer on their own review portal and magically it doesn't show up and there are 0% of one and two star reviews. I've been using them since 2011 and won't ever touch them again after this. Shady as f***. Also their support comes at you like a pack of wolves trying to get you to change your mind without actually solving any of your issues or even apologizing their attitude seems to be that you're always wrong and they're right and don't deserve this 1 star review. My original reason why I tried to leave a one star review was because they kept spamming me while I'm on a holiday to leave a review even after I chose I don't want to right now and to remind me later. Apparently their definition of "later" is in 3 days. I ignored the second spam mail to review I got but not too long after I got a third mail to review. At that point I gave them exactly what they so desperately crawed. All of this happened in less than 2 weeks. As for the service itself their android app is so broken it's unusable. It keeps dropping connections without warning and you have to manually reconnect to the servers every 15 minutes. Also drains your battery like crazy. This wasn't such a huge deal for me since I prefer openvpn but might be to someone else who doesn't feel like tinkering with openvpn profiles. Their servers generally work fine but certain popular servers slow down significantly and/or start dropping connections no matter the protocol at peak traffic times. In conclusion a mediocre VPN service completely ruined by rude, self-centered management and shady business practices. They put up a fake smile to the public but don't actually give a s*** about you as a customer. All they want from you is your money and a positive review so they can attract more customers and the cycle repeats. Update: Hideipvpn reported this review as being against trustpilots guidelines, how surprising.