Ali P.
Received Wrong Item, but Customer Service Saved the Day
I was very excited for this product to arrive. I only ordered one concealer. It arrived when it said it would, however they sent me the completely wrong shade. I am fair skinned and they sent something 7 shades too dark. I wrote to them immediately and then they wrote back asking for photos of the item and the packing slip. Well they didn't enclose a packing slip, so I was worried they would brush me off. They didn't! They responded in under 24 hours to apologize and said they will resend the correct item at no additional charge. Now I still have to wait to try the product, but I was extremely happy with the way my problem was handled and will likely be a returning customer.


