HideReviews of hide.shop

I’ve tried all kinds of make up foundations over the last few years. Personally abd professionally “Hide” is the best on the planet.

I would like to know how this works for me, but… I was offered a 50% refund because they couldn’t answer my question about SPF content before my package arrived. I accepted it, because I guess it’s worth a try. I received my package. I received a concealer that is 17 shades away from the color I ordered. The foundation also looks nothing like what was represented on the website. I now have two products I can’t use. Customer service said they’d send me replacements, free of charge. I later received another email, saying that since I accepted the 50% refund, my products cannot be replaced, even though they made a mistake and sent me the wrong color. I was not even offered a return label to send these back, or to exchange them in order to get the right shades — I’m just SOL, I guess. And I’m out 50% of what I paid. Oh, and I’ve exchanged probably 20 emails with customer service at this point. It seemed too good to be true, and it was. What a mess. I wanted to try these products, and now I want my money back, my time spent on all these emails, and I’m still searching for decent makeup… ugh.

I have already tried to reach your company twice now with no response on how to exchange what I have because your company made the mistake or a refund would appreciate some type of response thank you

Great product and I’ve tried them ALL! Worth every penny

I love the light wait coverage I highly recommend this product

I bought the foundation and concealer two months ago and ever since I've being more than satisfied 😁 it stays on all day!! And most of all It covers my dark circles. #happycostumer #thankyouhide

In august I ordered a shade of concealer way too light, spent about $28, sent it back to their returns address with included letter that I needed an exchange for slightly darker shade. Had my return address on envelope. Another $6 expensed. Did not receive anything, followed up by email where I continued to get reply’s saying they need my shipping tracking info. Unfortunately I didn’t do the tracking, foolishly thought the enclosed letter would explain. Subsequent emails saying with COVID they are not opening packages received, WTH! But they were willing to give me discounted percentage back instead of full refund, which I only wanted exchange. Wanted me to keep product which I shipped back. No good, customer service fail, considering they got my full payment. Never again!

Ordered the duo in Champagne and received Henna after waiting for two weeks to receive. Much too dark. Perhaps they should be more careful when packing? What do they do just pick them and throw them in a box without paying attention? I mean there was not even a packing slip.