Alicia R.
Impossible Returns/Exchanges
I purchased a mini topper in "deepest brown/near black" and the color is nowhere "near black," so now I'm out $306 for a piece that likely can't be returned or exchanged since I "broke the ties" in which the flimsy piece came. Unlike their YouTube video, the piece comes in a plastic bag, not a box with a magnetic seal "for easy travel." One has to get the piece out of the bag to be able to see the color. Also, I don't know how one is supposed to try it on without breaking the "ties" aka a flimsy tag fastener. Also, the piece is thin and barely provides any coverage. The hair net, in which the topper arrives, is flimsy and difficult to get the hair caught on the fasteners or the net itself. It's such a hassle. While the site claims they allow returns/exchanges for up to 30 days, it's not easy to find the return/exchange policy. One has to fish for the return and exchange policy to find that information. The packaging, a piece of cardboard, has the directions on how to use the piece in large font. Toward the bottom and in tiny print, there's an "Attention" warning which one can miss if they blink. Most customers are anxious to try on their piece without worrying about the minutia of returns, especially since they advertise on the site that returns/exchanges are allowed. Furthermore, nowhere during the transaction is a customer presented with the returns/exchanges policy which is a questionable business practices, considering the cost of some of the "luxury pieces." Aside from providing an inferior product, the company is purposely misleading customers into purchasing expensive pieces knowing that customers won't be able to return them. I wish I had read the reviews here before purchasing their crappy product. The company is in violation of the FTC, Act 15 which protects customers from "any false advertisement that is likely to induce the purchase of...cosmetics." Shame on them for taking advantage of women's insecurities about hair loss in an effort to promote the sale of products that are impossible to return due to the sneaky advertising of their return policies.