For over 50 years, Hickory Farms has been a tradition in gift giving. And for good reason: Tasteful gifts of our award-winning Beef Stick Summer Sausages, delectable cheeses, meats, fruits, desserts and more that are easy to give - and always delicious to receive. Make it Hickory Farms Special!
Hickory Farms (hickoryfarms.com) has 38 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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38 approved reviews, newest moderated first
Raven
Horrible in every way... The quality and selection of their products has declined over the years to now being undesirable. Customer service is non-existent. I just received a Christmas gift box from a relative and found that the items had expired, based on the expiration dates.
Christine C.
They charged me twice as much as the order was advertised Emailed them about it but never heard back. I usually use them every year around Christmas but NEVER again!!!
Daniel R.
After being a customer for over 50 years I will no longer be patronizing Hickory Farms. They advertised and their customer service agents gave false information about the location of a holiday market in Pembroke Lakes Mall. After driving an hour and spending an hour searching the mall I was very disappointed. I contacted their customer service agents the next day and was told I would get a call back. I never did. I received a very weak "We are sorry" but tough luck to you email. No offer of a discount nor free shipping to me. Good bye Hickory Farms!
Curtis L.
I made one order of this company's mediocre-at-best products, and I have been unable to get off of their junk mail list since. I have tried going on 4 years to get off of their list, and every year they promise I'll be removed... only to get more junk mail from them the following year. There is nothing to recommend this company and their execrable customer service and unwillingness to honor a basic request is good reason to avoid them.
Sonja M.
Hickory Farm used to be reliable, with a quality product. Unfortunately, they have been terrible with online orders in the past few years. Most orders have to be babysat, until magically it gets sent out, and even then you may or may not receive tracking information. More often than not there is no compensation for their ineptitude. I am currently dealing with an order that I placed a month ago that has not been sent out yet due to many of their technical issues and poor customer service training. I will not use them anymore. It’s time to find someone who will work hard for their customer base.
Kordon
My experience with Hickory Farms was fantastic a decade or so ago. Now, it is horrendous. Hickory Farms has clearly cheapened their ingredients. Because their cheese tastes like cheap plastic now. They replaced quality with quantity. So, they are no longer the great company that cares about customers' eating experience anymore. Instead, they care about profit more than customers.