Hickory FarmsReviews of hickoryfarms.com

The items in the basket are “trial size” not full size products. The baskets I purchased were 50 dollar baskets, and I was embarrassed when I saw the actual basket and the very small items contained within. The products are tasty, but the baskets were no where near worth the price charged.

I ordered items on 12/16 (well before the Christmas cutoff order date of 12/18). The items were shipped on 12/16. As of 12/26 they still were not delivered. I called and was basically told "sorry, not sorry", you have two options: wait it out for "whenever" it will arrive or get a refund. I opted for the refund. There are multiple reasons why I'm giving only a one-star rating. The cavalier attitude was a bit unsettling. And there wasn't even an offer of a discount on a future order. My original order has discounts applied to it as well as free shipping. To reorder the same items today would cost me $10+, plus more of my time. I even contacted the company a second time to express my dissatisfaction with how everything was handled. Their response? Absolutely nothing! Overall, multiple EXTREMELY disappointing encounters with everyone at Hickory Farms.

Is a "RIP OFF"! 1/2 the SO CALLED GIFT SET is MOSTLY PACKING MATERIAL and NOT MEAT and CHEESE!!!!!!!!!!!!

The amount of shrinkflation from these greedy corpo's is beyond ridiculous. They raised the price more than double and are delivering less than half. DO NOT give them your money.

Hickory Farms, what have you done?? The quality is definitely lower on all of your products in the gift basket that I received! The cheese was horrible, I ended up throwing it out. The crackers are no longer neatly stacked in packaging, but thrown in a little cellophane. I can't tell my sister, who gave me it as a gift, how disappointing it is. Shame on you for not keeping up the quality that people have enjoyed for years. If you put in the quality ingredients, people will pay.

My first time dealing with Hickory Farms. I tried placing an order online and it kept putting me back into the payment, so I called the 1-800 number to place my order. Spokane with some foreign with broken english. Never received a confirmation email so I called back the next day. Another person with broken English. They tried to confirm my address and it was completely wrong! Took several times. Trying to get it right. I just had a bad feeling my item wasn’t going to arrive. So the next day I called back to cancel. Again another lady with broken english. She tells me I cant cancel, the invoice already went through. Then tells me it was already delivered when it wasn’t supposed to be delivered until Dec 24th. THIS COMPANY IS A FRAUD!!!

Went to Eastwood Mall in Ohio, the sale was buy two get $2.00 off. I wanted a cheese and a meat. Amber, which was very friendly, said you have to buy 2 cheese or 2 meats, buy the candies you can buy 2 of anything and get $2.00 off. Idk just unfair imo. I get Hickory Farms every single year, usually a gift set for myself. Well I get home after I get them cold and they have done something to the quality. The sharp cheddar cheese is definitely not the same at all, I have had way better at Marc's for way cheaper. The meat was so greasy when I opened it, it left a pile of liquid on my counter, hope I don't get sick from that one. Completely bummed out over this Hickory farms purchase and it's not the $2.00 either, it's the quality. Won't buy again after years of buying.

I ordered their Christmas Holiday basket for $149 on December 9, 2024. The picture was beautiful. Lovely oval basket with meats, cheeses, crackers, and a few sweet treats. When it arrived, the cellophane was all ripped and the contents were lying on the bottom of the shipping box. This was a GIFT for a very good friend. I called them and the agent was very friendly. I told her I am elderly and do not want to go buy cellophane and ribbon and put the basket back together myself or I would've done that in the first place. She said they would send me another one. I said how do I know that one won't arrive in the same condition? She said 'oh we will make sure that that one arrives perfectly put together'. I just received it today and it too had the contents spilled on the bottom of the box, ripped cellophane, and half of the contents were buried under the basket filler and could not even be seen. I am beside myself. The point was not to get double meat, cheese, and snacks from them but to have at least one beautiful basket to give my friend. Today is the 19th. I am now tasked with finding another gift I am not too embarrassed to give her. What a disappointing experience with a company that used to be wonderful.