Charlotte
They expect me to purchase missing part on brand new product
Bought the Hiboost Travel 3.0 Explorer X. Just contacted customer service because the power cable was missing from the package, which was factory sealed and never opened. The agent advised me that I had to purchase one. They dont replace missing parts. Unfortunately I purchased this in ND and will not drive 500 miles to return it. Worst customer service for this price point. Dont care how good review may be good customer service sells products...and this is an epic failure in my books. I will never buy or recommend this company to anyone. A customer should not be responsible to purchase missing items due to poor quality control.

