Jaimie W.
Not true to size
I ordered bras from this place and followed the measurements that I needed which for a 46DD was size 5x. I received the bras and tried one on and it was not made for my size. The cup size was not DD it was a B. Thes are not for large chested women. When I emailed the company they said that it was the right size (which is a 46 cup DD, which is their Cup B) that I ordered and that if I want to send the 3 bras back I would have to send them back to the China branch at my own expense. Which by the time I pay Shipping I would have paid twice the amount for 3 bras that I can't wear. They were not true to size and if you ordered something that doesn't fit its the customers fault and you are on your own. It is better to work with American companies.
Response from Hh160Dec 29, 2023
respected user, Thank you for your long-term support and trust in our products. We noticed that you were dissatisfied with one of our products and we are very sorry. According to your description, the product does not meet your needs in terms of quality or functionality, giving you an unpleasant experience. This is really a shortcoming of our service level. We understand that different customers have different expectations for products, but quality issues will never be tolerated in service levels. We will carefully check the details of the case and thoroughly examine the möglich problem chain in the product and related production processes to determine the cause. At the same time, we will also learn from this lesson and strengthen product quality control and customer service management. If a similar situation occurs again in the future, we will definitely give you a better solution. We deeply apologize for your disappointment in not being able to fully satisfy you this time. Please point out the problem and we will carefully summarize it for further improvement. Thank you for your understanding and support, we will repay your trust with better services. If you have any questions, please contact us directly. We value every customer's expectations and will wholeheartedly provide you with the best service based on the principle of customer first. Please continue to advise!