heyabby.comReviews of heyabby.com

I ordered the OG and received it 6/19. Every time I would try to connect to my phone, it would load to 99% then stall for several minutes until it times out. I complained and took videos and they sent me a new circuit board for me to install. Same problem continues to this day. They told me to set up a personal hotspot, but all that does is allow me to connect to other devices like my iPad, but it has nothing to do with hey Abby. I’ve sent emails every day and keep getting informed that the engineers are looking at the issue. At this point (before the 30 day limit for returning the item), I plan to return it, which leads to another issue… Shipping was $99, but if I want to return it, I have to pay return shipping. That amounts to $200 to ship and return an item that never worked. Is this legal?

The shipping is very very very very very bad then they say the package was delivered but to someone else and make me go find it not good at all

4PX the Carrier says they delivered the Box. Nope. You guys have a great idea but your shipping and stock situation is pure crap. Ridiculous shopping charges and items don't show up.

Hey everyone. I have never written a trustpilot review before but this company was so bad for the $ that I just had to. They had a sale on these boxes and I pulled the trigger last week. I ordered the black edition box that is basically $1200 on sale (normal price $1500). When I was placing my order it said there were 7 units in stock (so act fast and get yours before it’s gone!). When my order was paid for and done it said 5 were left so I figured other people were ordering at same time as me. That’s cool. So during the wait I figured I’d read what people were saying in the discord, talk to owners of boxes and just get an overview of the company I was planning on working with. When I purchased the box I paid for an additional 3 months of support beyond what they offer for “free”. Let me tell you, not a single person who had received the black edition had anything good to say. Issues connecting it. Issues with light systems. Issue with water systems. Oh and support? Days to respond. I got to watch most of this in real time as even my customer support requests would take many hours or full days for responses. This is all before my purchase had even shipped! Yesterday, day 6 since I ordered the product, I decided I was done and I just want to cancel my order. I saw too many red flags in those 6 days and I had no interest in being a beta tester for a $1200 3ft over engineered growing box. Plus it STILL HADN'T SHIPPED. Not having accurate inventory while using FOMO to entice buyers to buy now is not a great business move. The few times I asked when it was supposed to ship I was told “Mid June” or “batches were being shipped between June 6th and 15th” or something like that. Funny thing is….its already mid June and it was already June 15th or 16th and my order was placed the 12th. Anyways so yesterday I asked to cancel altogether. I got this email as a response after waiting half a day. “ Hi there, We've received your request to cancel your Grow Box order. Our Grow Box is extremely popular, and the upcoming stock is almost fully reserved! Cancelling now could mean missing out on our next available shipment of this in-demand product. We highly recommend keeping your order to begin your exciting growing adventure soon. However, if after considering, you still prefer to cancel, please confirm your decision so we can proceed to assist you further.” Guys seriously. More FOMOing to try and get me to stay when I said that I wanted to cancel. Nobody goes out of their way, spends time to craft an email requesting to cancel that doesn’t want to, I don’t know, cancel their order like the email says. Overall my experience with heyabby was terrible. The experience of my fellow growers who I talked to were generally bad. Support is non existent. Customer support is a trainwreck. Hey Abby if you respond to this, take responsibility and accountability. I have seen other reviews similar to mine and somehow in most of them you try and justify yourself. Good business is recognizing where you went wrong, apologizing, and fixing the issues so future customers don’t have the same problems as the ones in your past. I wanted to believe in you. Don’t let the next ones down.

Sent a "Coupon for 30% off" but could never use it successfully. I guess the idea of never helping your customer eventually keeps the office e-mails/phones quiet.

Service is tooooooooooo slow. My abbey is only 45 days old and the air pump has failed. I’m 7 days into messages back and forth with support and only answer I’ve got was I will show engineer and get back with you. Also every responding message was from a different name. 7 days with broken parts and no salutation. Very poor response

Between the lack of quality in the box and a humidifier not work out the box I could not recommend buying any of these. Would have rather invested the $600 I spent on this thing and got a tent that does way more. Biggest problem I have with my box is the door barely latches. You have to slam the door for it to catch. Went to adjust the door on it and all the screws in the hinges are stripped out (plan on drilling them out and replacing them after this grow. As far as the humidifier goes it leaks everywhere. Out the plugin, from the knob on the front, and also the button.

Most of the responses come from people who obviously don't actually grow themselves, which has cost me multiple clones, and aren't from a place where English is their first language. The hey Abby grow support team should be comprised of a team that actually has experience growing marijuana and not just theoretical knowledge