heyabby.comReviews of heyabby.com

Response from heyabby.comJun 3, 2025

We take customer concerns very seriously and want to fully understand your situation so we can assist properly. To do that, we’ve submitted a request through Trustpilot for basic information that will help us verify your purchase and any previous interactions with our support team. Please respond to that request when you can. This will allow us to thoroughly review your case and work toward a resolution. We appreciate your cooperation and your patience.

Response from heyabby.comMay 12, 2025

We’re really sorry to hear that you feel this way, and we truly understand how frustrating it can be when you're looking for quick solutions during your grow. Your feedback is important, and we’d like to provide a bit more clarity to help. Our support team operates across 2–3 shifts on weekdays and 1 shift on weekends, and we aim to respond to most questions within the same shift. In cases where your inquiry needs input from our engineering or supply chain teams, it may take a little longer—but we always try to resolve things as efficiently as possible. In reviewing your recent inquiries, we noticed that your initial request didn’t include the serial number (SN#) of your grow box, which is essential for us to identify your unit and assist accurately. For a smoother experience, we highly recommend including your SN# whenever your question involves a specific grow box—this allows us to help you faster and with more precision. Regarding manual control of the grow box, we do offer a Pro Mode, which is ideal for users who prefer to fully manage their grow independently, including making manual stage adjustments. However, please note that in Pro Mode, our team is unable to make changes or guide stage transitions, as you’re in full control. If you’d rather have our support team assist with stage management, we recommend using Auto Mode—which is preferred by 99% of our users for its balance of automation and support. In Auto Mode, if your grow box needs a stage reversal or update, just message our support team with your SN# and the stage you’d like to move to, and we’ll take care of it for you. We’re here to help, and we appreciate the opportunity to improve your experience. Thank you again for sharing your feedback.

Response from heyabby.comMay 8, 2025

We’re sorry to hear about the issues you’ve experienced. In order for us to verify your purchase and review any communication you’ve had with our support team, we’ve submitted a request through Trustpilot for your basic information. Once received, we’ll be able to investigate your case thoroughly and provide the support you need. We also want to take a moment to clarify why our smart grow boxes use 2.4 GHz WiFi. Most IoT (Internet of Things) devices—including smart plugs, thermostats, and grow systems—are built to use 2.4 GHz because: 1. It provides wider range and better wall penetration, which is ideal for home environments; 2. It’s more stable for low-bandwidth devices that don’t need high-speed internet, just a steady connection; 3. Many routers support both 2.4 GHz and 5 GHz simultaneously, and most users can easily switch or enable both bands. While we understand this may cause some initial confusion, once connected, the system is designed to run smoothly with automated features, expert guidance, and full app control. We’re here to help you get the best out of your investment. Please respond to the Trustpilot request so we can assist further and ensure you have a successful growing experience.

Response from heyabby.comMay 5, 2025

We take customer concerns very seriously and want to fully understand your situation so we can assist properly. To do that, we’ve submitted a request through Trustpilot for basic information that will help us verify your purchase and any previous interactions with our support team. Please respond to that request when you can. This will allow us to thoroughly review your case and work toward a resolution. We appreciate your cooperation and your patience. We’d also like to clarify how our customer support operates: 1. On weekdays, our team works across 2–3 shifts, and on weekends, we have 1 shift. 2. Most inquiries are responded to within the same shift, unless the issue requires further investigation or input from our engineering team. We understand how frustrating it must feel to experience repeated technical issues during your grows, and it’s certainly not the experience we aim to provide. Once we’re able to verify your information, we will escalate your case for a full review and ensure it’s handled with priority. Thank you again for your feedback. We’re committed to improving and to supporting every grower on their journey.

Response from heyabby.comMay 5, 2025

We’re really sorry to hear about the trouble you’ve experienced, and we completely understand how upsetting this must be. After reviewing your case, we found that the replacement BudCam was marked as successfully delivered on April 9 by USPS. Since the package was handed over to the postal service, our support team kindly recommended reaching out to USPS for further details if you haven’t received it, as they’re best equipped to locate or investigate the delivery. Please know that we’re not trying to place any blame. We just want to help.

Response from heyabby.comMar 5, 2025

We take customer concerns seriously and want to fully understand your situation. To do so, we have submitted a request through Trustpilot for basic information that will help us verify your purchase and any interactions with our support team. Please respond to our Trustpilot request with your basic information so we can thoroughly review your case and work toward a resolution. We appreciate your cooperation!

Response from heyabby.comMar 5, 2025

We appreciate your feedback. After looking into your inquiries, we found that the confusion was caused by two users being logged into the unit—one with a subscription and one without. Our team explained the issue, and we’re glad to see it has been resolved. We hope you have a great growing experience with Hey abby! If you ever need help, don’t hesitate to reach out—we’re always here to assist.