heyabby.comReviews of heyabby.com

One thing I will grant Hey Abby is their customer service ultimately will address any issues you may have. The drawback I've seen is Customer Service is actually broken up into separate teams (e.g. one that addresses grow and warranty questions/issues, one that handles operational issues like missing nutrients in orders, questions on order statuses, etc.) - so you never clearly know who you should be working with on any specific issue since they don't represent themselves as different support teams and pass issues off between them. On the Operations side, it took me two full months to address all order and missing items issues over MANY back-and-forth emails. Grow box design has MANY light leaks with no resolution requiring after-market solutions (and extra out-of-pocket expenses) to fix. All this being said, the app and subscription support has been very responsive and helpful and they've got crowdsourcing mastered! Expect a steep learning curve but when comparing this grow product to their competition, they're clearly ahead of the pack.

I was pretty mad about the issues i was having with the ph meter but cs was very helpful

Missing pieces in my Start Up kit and the support has really gone downhill in the last week. I’ve had this unit almost 3 weeks, Jake & Rose were very attentive in the early stages of Germination, but then the last week I don’t even get replies. One time it took 2 days & another over 8 hours. That’s really unacceptable for spending $700 for a grow box & 3 months of support. There are many options out there, and they also offer support & are much cheaper. Shame on me, I thought I did ample research but I guess I didn’t. We’ll see if they correct their mistakes or just care about getting you to spend $600+++ & abandon you! Edit: I originally gave them 2 stars for support going downhill. The grow box is nice, and the Discord is full of great people & knowledge. Rose told me that they’re dealing with an unforeseen issue, so I’m assuming that support will be attentive once again. Don’t get me wrong, Rose & Jake have been great, a little more support for them would be even better. We’ll see if I have to update my review again.

My 420 arrived today, as scheduled in perfect shape! I will say that the packaging is above average! Everything is synced with my app and working properly at this point. Five stars is hard to get!. 😊 Years of retail! But good job so far! Thanks

Had an issue with my abby disconnecting to my router on its own and not connecting again when I try to connect it back to the system. I contacted the hey abby team and they told me to a step-by-step for the system that wasn't on the tips page. They responded in a timely manner so that it didn't affect my plant I had growing in the abby. I really appreciated the fact that they where professional with the step by step support in helping me do so in the process.

Really like my Abby however there are some downsides such as the app that is the biggest downside with this system. It can be buggy or flat out not work however the staff are very knowledgeable and are there to help I wouldn't call it a perfect experience but I would definitely recommend it

Everything was explain perfectly and the problem was solved, would be 5 stars if the wait time for was a bit more expedited then it was but overall amazing experience with Jake and Rose. Sending positive energy and good vibe everyone’s way.

The product is great for first time growers they make it easy with the app. If there’s any problem with your grow you just send them a message and they respond is great.