heyabby.comReviews of heyabby.com

Your company is just terrible. Bait and switch. Lousy customer support. The answer below is not really a response. The unit is advertised as fully functional and self-contained. The fact that a humidifier is needed is a problem. That it then takes a long time to be delivered, and then doesn't work, and then you have to jump through hoops with customer service, which is inconsistently available adds insult to injury.

My Hey Abby is a soil edition. The app used to have my box as a soil edition. Then all of a sudden is says hydroponics. I have contacted customer support and all they do is send me an owners manual. Which and read and NO WHERE could I find how to switch your box on the app! 🤬 I am going to delete my account and try from the start! Funny, I grew 2 successful plants and now my seed is sprouted and ready to go with a non working box.

When I first got my Hey Abby the customer service and the product worked fine. My first grow went off good but didn’t yield what they said it could. I go to try to start my second grow and that’s when everything fell apart, it’s seems like customer service isn’t there to help you anymore. The fans don’t work like they should, no matter how many different airstones I try to use, it still don’t produce the oxygen it needs for the plant. I hate that I wasted all the money I did on this grow box because it’s not worth it. The nutrients are garbage, so if you do decide to buy one of these know this… you’re on you’re own to grow, better just go with a different nutrient for your plant and figure out a different air pump so your plant has enough oxygen because Hey Abby’s air pump don’t last but one grow if that.

Buy the Hey Abby but expect to be on your own when it comes to "customer service". No one responds and IF they do they send some kind of tutorial that has nothing to do with the problem you're having. And they want you to pay for a subscription that claims you get one on one help. You cannot reach any customer service so please don't pay for help you can't get. Just use the pro mode and save yourself a huge headache. I don't know who is in charge of customer service but I think they're smoking too much of their own Hey Abby product. And do not pay attention to the drivel they'll write in response to my review it means nothing.

I recieved a damaged package, the post office refused to return it. I made contact with you via email as there is no way to talk to anyone at heyabby, followed there instructions as possible with NO RESULTS OR REPLY. So I have an unopened damaged package and out of $75.00 plus. Good for me I was waiting to recieve this package before purchasing a machine. It's been at least a month!!

If you want to order replacement charcoal filters they are $20 each and $20 for shipping. It is then drop shipped from CHINA. If I would have known what you have to go through to keep your unit operating I never would have purchased. This is not a built in the USA product and leaves you dependent on products from someplace a lot of people like to avoid. Everything is overpriced.

The HeyAbby OG Pro comes with a built in UVB & IR diodes. I switched to Pro mode on the app so I can change the main light scheduler. I discovered there is no UVB or IR light scheduler. I asked for them to have the app updated as in auto mode these are set to a hidden schedule. It took about 3x of misdirection from the HeyAbby support staff before they decided they will not add this feature which should have been included from the start and ended the conversation by saying they can't meet this demand. Celina was trying her best to help me and my situation over the weekend. Then Monday came and I'm back with Kayla who has made it known that they won't do anything for me. Seems like they are mad at me for the negative reviews. I'd be glad to change the reviews for each if they resolve my problems appropriately. (cameras malfunction by having a visible light during dark cycles and I was sent subpar nutrients, both of which they failed to replace or provide a solution for) If you're reading this HeyAbby staff, you can still make it right and get the reviews changed. Until then, any problems I have will be voiced here, every time.

I was fully prepared to buy what was clearly advertised on HeyAbby’s website as the “420 Pro Edition”, offered during their Father’s Day promo for $420. The product listing showed images, labels, and a name that all pointed to the upgraded “Pro” model — a strong value at that price point. Before checking out, I sent a quick message to confirm specs. While waiting for a response, I noticed something strange: the product page changed. The “Pro Edition” label disappeared, the product image was swapped out, and all references to the Pro model were removed — but the $420 promotional price stayed the same. When I followed up, support told me the listing had been “updated,” that the Pro was no longer available, and that I should watch for future announcements if I was still interested. This is a textbook bait-and-switch scenario: • A more advanced product was clearly listed and promoted at a sale price. • That product was quietly swapped out mid-promo, with no warning or clarity. • Customers are left confused, and possibly purchasing a lower-tier product under false pretenses. I ultimately didn’t complete the purchase — and honestly, I’m glad I caught it in time. It also made me question how the company operates overall. If a brand is willing to shift product claims without notice, it raises reasonable concerns: • Will they be transparent about subscriptions, accessory costs, or auto-refills? • Are consumables (like pods, nutrients, filters) being priced fairly, or will buyers get locked into high-margin refills? • Is there fine print being buried elsewhere? These are the kinds of concerns buyers deserve to know upfront. The way a company behaves before you purchase is usually a preview of how they’ll treat you after. 🚫 Proceed with caution. Document everything. Transparency and honesty matter — especially when selling high-priced home grow equipment that relies on long-term customer commitment. -- -- -- -- UPDATE -- -- -- -- Responding to the HeyAbby reply.... For those out there who would like to verify this you can go to IMGUR and check out the screenshots under the images listed as YFavoZH (unfortunately I am unable to post the picture directly) but it is very clear. Their response is also a total contradiction which only further supports my position... @HeyAbby so you claim that this price was never listed but are also blaming it on my browser cache. HOW COULD IT BE A BROWSER CACHE ISSUE IF YOU NEVER LISTED THIS PRICE?!?!?!?