heyabby.comReviews of heyabby.com

Response from heyabby.comMar 28, 2025

We’re sorry to hear your light arrived bent. For a worry-free shopping experience, shipping insurance is automatically added to all purchases. This allows customers to easily file a claim with the insurance provider and receive compensation or a full refund quickly. Once the refund is received, you can go ahead and purchase a new light. If you need any help with the process, feel free to reach out—we’re here for you!

Response from heyabby.comNov 5, 2024

Thank you for your feedback! We apologize for any inconvenience regarding the item on back order. Some of our new releases are in high demand, resulting in waiting lists. However, we do have a variety of models in stock and ready for prompt shipment. We encourage you to reach out to our support team for more information on available options. If your specific grow box order is on back order, our team would be happy to help explore alternative models that may suit your needs. Thank you for your patience, and please don’t hesitate to contact us—we’re here to help!

Response from heyabby.comOct 14, 2024

Thank you for your valuable feedback and thoughtful suggestions. We're glad to hear you enjoy your Hey abby and appreciate the community of knowledgeable growers. We understand your perspective on having more flexibility with external software options, and we can see how this would be beneficial for some users. Our goal is to make Hey abby accessible and convenient, and feedback like yours helps us to consider future improvements. We’ll certainly share your thoughts with our development team. Your insights and experience mean a lot, and we truly appreciate the time you took to share this with us. Happy growing, and thank you for being part of the Hey abby community!

Response from heyabby.comAug 6, 2024

Thank you for your feedback. The Hey abby Starter Kit includes all the recommended tools you need for a successful grow journey. It's perfect if you're new to growing, but if you already have similar tools, there's no need to purchase the kit again. Please note that the kit is included with the OG model, so you don't need to order another one. We appreciate you bringing the date format issue to our attention. We understand the confusion caused by using the US date format for Australian customers. We've shared your feedback with our website team, and we will update the information to avoid future confusion. Your feedback is making us better, and we truly appreciate it. Happy Growing!

Response from heyabby.comAug 6, 2024

Thank you for your feedback. Upon reviewing your case, we see that the initial issue arose due to the incorrect address provided with your order. Since June 14, we've contacted you multiple times, reminding you to contact USPS to correct the address before the shipment was returned. Unfortunately, without this correction, the shipment was returned and is now in the long return process, which can take up to two months during peak season. As of August 6, you've provided us with the correct shipping address for the replacement shipment. The tracking information will be emailed to you as soon as the replacement ships. During this time, while we've been actively helping you and sending reminders, you've left negative reviews without acknowledging our efforts to assist you. We would appreciate it if you could update your review once you receive your replacement shipment to reflect the full situation. Thank you for your understanding.

Response from heyabby.comAug 6, 2024

Thank you for your review. After looking into your case, we found that you reached out to our customer support on July 30 for tracking information on a back-ordered humidifier. Our team provided you with the ETA ship date within 2 hours and shared a screenshot of the product detail page showing the ETA for your reference. Please always feel free to contact us at [email protected] for assistance—we're happy to help at any time. We would appreciate it if you could update your review once you receive the back order.

Response from heyabby.comJun 11, 2024

Thank you for your valuable feedback. We deeply appreciate your loyalty and support. Upon reviewing your tickets, we noticed that two major parts were replaced under our warranty service, both shipped directly from our overseas factories. The complexity of the troubleshooting process required time to receive video evidence and accurately diagnose the root cause, ensuring that you received the correct parts under warranty. We appreciate your patience as it took some time to resolve your issue. We're working on improving our communication processes and the speed of parts deliveries. Your input is crucial, and we're committed to making the necessary changes to enhance your experience. Thank you for your understanding and continued support.

Response from heyabby.comFeb 19, 2024

Thanks for sharing your concerns about the shipping time for your order of two replacement reusable seed cups. We want to clarify that your order was placed on 2/7 and shipped the next day, on 2/8, in line with our commitment to prompt dispatch. It seems there might have been a misunderstanding between the ship date and the delivery date. Shipping times can vary due to factors beyond our control once an item leaves our facility. We understand your frustration with the wait and appreciate your patience. If you have any further questions or need assistance, please feel free to reach out to our customer support at [email protected]. Happy growing!